Nintendo To Replace Wiimote Wrist Straps

Kotaku has word that, after much giggling and photo-taking, Nintendo is replacing all of the Wiimote straps shipped with the original release of the console. There is a strap replacement form available, to get new straps sent to you. From the article: "Once your replacement wrist strap has shipped, you will receive a confirmation email from Nintendo. We expect to begin shipping replacement straps around December 21st. It will take 5 to 9 days for delivery depending on your location. Please do not contact Nintendo regarding your replacement wrist strap until after that time period has passed. We apologize for any inconvenience and appreciate your interest in our products." Update: 12/15 17:07 GMT by Z : I used the right term here in the text, but Edge Online notes that recall is not the right term to use here. Title corrected.

Someone show this to Sony

[k_187 (61692)]

This is how a company should react when they screw up.

Re:Someone show this to Sony

[AnswerIs42 (622520)]

But it is not really a screwup.. the straps perform perfectly with normal use.. it is the "over excited" players that break their straps. And it is also not wide spread issues.. I have only found a few (under 50) confirmed cases of the strap breaking.. and every one of the cases.. the user was whipping and throwing their arm everywhere.

Though... Penny Arcade explained the reasons better... http://www.penny-arcade.com/comic/2006/11/29 [penny-arcade.com]

Beat me to it. More kudos to Nintendo.

[WidescreenFreak (830043)]

You're absolutely correct. It's not Nintendo's fault that people are getting too emotionally involved with their games.

But this replacement is something else that makes Nintendo win kudos from me. Not only are they not playing the CPU/graphics/power marketing bullsh*t, they're actually going to take the time and financial expense of replacing items that as far as I'm concerned they are not responsible for replacing. They're taking the high road. In fact, they tower above those idiots at Sony. Remember their rootkit attitude? "If you don't know it's there, it shouldn't bother you. What's all the fuss about?"

Just because of things like this, I'll be more apt to pay for things like the virtual console instead of trying to hack it to play older games for free. Actions like this deserve loyalty and honest purchases.

Re:Beat me to it. More kudos to Nintendo.

[WidescreenFreak (830043)]

Not only are you completely wrong, the fact that you don't have the balls to post under your real user ID doesn't give you any credibility anyway. See, unlike those who think, "Hey, if I can get it for free, I should get it for free!", an idea that is somewhat prevalent on Slashdot, I firmly believe that the best way to keep a company that you appreciate in business is to -- horrors! -- actually buying from them is actually a good way to do that!

Imagine that.

My karma's fine, so I have no need for astroturfing. How's your karma? Oh, wait. You posted AC. Nevermind.

Re:Beat me to it. More kudos to Nintendo.

[rucs_hack (784150)]

I regularly pay a little more for stuff I buy and get it from local retailers rather then online or cheap mega stores.

Reason being, in some shops I get a friendly hello when I walk in, and often stand and chat to shop owners that I have a decent relationship with. It costs more yes, but good relationships and customer service mean a lot to me.

Companies who look after their customers well are few and far between in the large corporate world, so if Nintendo are trying to do this, then I appreciate it.

Oh, please.

[WidescreenFreak (830043)]

But, unlike "fanbois", Nintendo has my loyalty because they've earned it, not because it might or might not be fashionable or because it's the coolest thing or because it makes me seem 1337 or whatever. That's an important difference, especially when most XBox 360 and PS3 fans appear to have their fandom based more on the geek factors - speed, power, graphics, etc. Whereas I'd prefer to have a company that offers both excellent customer service and newest-generation technology, if only given a choice of o

Re:

[thatguywhoiam (524290)]

OK. But I can and do say "I won't buy an xbox because I don't approve of Microsoft's business practices."

Hey, do what you like. I just said it doesn't make a lot of sense. You not buying an Xbox does not tell Microsoft that they have crappy business practices, it just tells them you don't like the Xbox. See, I actually would like to see these companies improve, rather than just call for their destruction. But you must do what you feel is right of course.

Re:Someone show this to Sony

[MobileTatsu-NJG (946591)]

But it is not really a screwup.. the straps perform perfectly with normal use.. it is the "over excited" players that break their straps. And it is also not wide spread issues.. I have only found a few (under 50) confirmed cases of the strap breaking.. and every one of the cases.. the user was whipping and throwing their arm everywhere.

I love Nintendo and I mostly agree with what you've said, but I do think Nintendo made a bit of a mis-step here. True, the owners are getting 'over excited' and they aren't using it correctly. I do feel, though, that Nintendo does share at least some of responsibility about it.

I don't imagine my opinion will be too popular, so I'll explain my thought process a little better. (Hopefully this'll prove at least that I'm not intentionally trying to troll.) I've been thinking about this a lot over the last week after being bombarded with pictures of broken TV's and black eyes. The first question I asked myself was: "How would I feel if this were Sony in Nintendo's shoes?" The answer is: "Geez, they're hyping up natural motion of the controller and it didn't occur to them to use thicker straps?!" I'm trying to be fair, I don't want to praise Nintendo for something I wouldn't forgive Sony for.

I think Nintendo should have included the thicker straps originally. But I have to be honest, this isn't exactly a big dramatic issue with me. If Nintendo had never responded to the breaking straps issue, I wouldn't have paid much attention to it. This is more of a 'hindsight is 20/20' thought than some opinion blown out of proportion.

Re:Someone show this to Sony

[fistfullast33l (819270)]

I'll agree with you too. Nintendo might not have anticipated gamers getting really excited, but blaming players for having way too much fun playing games? Hello, it's a game. You want people to engage in physical activity, but not too much? The whole product has been billed as a way to break out of the static gaming environment of the past and into a more active setting, and yet they are surprised that people are excited and sweating and such?

I think that they have reacted properly but let's not place the blame on anyone here. Nintendo underestimated the response, gamers were excited and engaged, an unforseen problem happened, and Nintendo resolved it. End of story.

You're all wrong!

[Oriumpor (446718)]

Nintendo is responsible as all hell, their games are too good obviously! Why else would people be hurting themselves getting all excited over a silly game! They must be using foul technology to trigger endorphine and adrenaline release to make their games more exciting and addicting!

They must take responsibility and lower the quality and excitement quotient of their games, obviously. /sarcasm

FFS you shouldn't need to tell people a billion times not to chuck something. Such that when they do, and that som

Re:

[MemoryDragon (544441)]

I agree, I own to Wiimotes (I love the Wii btw, excellent machine and Zelda is awesome) and it is beyound me how you can break those things at all. The strap is very strong even in its thin edition. I guess only a few straps really broke, I assume that in some of those cases the strap was deliberately broken afterwards to gather the insurance money for the broken TV. After all it is hard to lose the wiimote, but possible, but loosing the wiimote and breaking the strap is really really hard, if possible at

Re:Someone show this to Sony

[AKAImBatman (238306)]

Sorry, but I'd consider 'whipping and throwing of arms' normal behavior.

Go watch this video [youtube.com], then tell me it's normal behavior. (Make sure you have the sound on so you can hear the heart-sinking WHAM!) Excited or not, I don't think anyone reasonably expected players to be trying to throw 100 MPH pitches!

Although, I find it interesting that every case of strap breakage has had only one outcome for the Wiimote: It still works! I mean, if you watch the video above, you'd think that it's in a million pieces after that. Nope, he picks it up and tries to throw another 100 MPH pitch. (!)

The reason for this simply gamer emulsion. Did Nintendo really think the players weren't going to 'GET INTO THE GAME', and possibly forget about doing damage to the Wiimote, or themselves?

Of course Nintendo realized that. That's why there are 3,462.70871 warnings about clearing your space, wearing the wrist strap, not using the Nunchuck for this game, etc. Nintendo just didn't expect people to throw with enough force to break their straps and send their Wiimotes crashing through thick panes of glass.

Re:Someone show this to Sony

[HappySqurriel (1010623)]

I'm going to wait for the announcement 2 months from the recall about gamers who's wrists are being injured because when they throw the Wiimote the strap doesn't brake and there is too much force put on their wrist.

Re:Someone show this to Sony

[Mattintosh (758112)]

With any luck, Nintendo will head that one off at the pass by releasing a neck strap instead.

Re:Someone show this to Sony

[Chris Burke (6130)]

Although, I find it interesting that every case of strap breakage has had only one outcome for the Wiimote: It still works! I mean, if you watch the video above, you'd think that it's in a million pieces after that. Nope, he picks it up and tries to throw another 100 MPH pitch. (!)

That's actually what I find the oddest about this situation. Nintendo has, historically, made extremely durable hardware. Much more durable than there is any sane justification for. I remember way back in the day a letter to Nintendo Power about a family who (somehow, accidentally) ran over their NES with a Lincoln Continental. They had to unscrew it and re-seat the casing so cartriges would fit, but then it worked just fine. Who on earth would expect that? Here you see someone throwing a controller full force directly into a wall, and it works just fine.

Hence I'm rather surprised that the wiimote strap wasn't over-engineered beyond what Nintendo expected people would do such that it would still manage quite well when abused in ways Nintendo hadn't imagined. If instead of videos of the wrist strap breaking, YouTube had videos of people hooking the strap over something and doing pullups on it, I would not have been surprised.

Given their history and engineering standards, it's quite possible that from Nintendo's persective they do consider this a failure on their part.

Re:Someone show this to Sony

[Thansal (999464)]

heh, I also rember that one.

Also a quick google for "gameboy iraq" will pull up a number of refferences to the gameboy that the Nintendo World Store in NYC has on display. The thing is fusedtogether after going through a bombing of a barak in desert storm. The awsome part is that it still plays tetris (sure, it needs an AC adapter, and some of the lines are dead, but it is still awsome :P)

Re:Someone show this to Sony

[DeadMilkman (855027)]

What the heck are you talking about?

Nintendo ALWAYS does massive beta test, PUBLIC beta tests, Real world usage beta test.

There were all KINDS of wonderful secretive "get the word out" Wii parties going on. (part of the Wii ambassador program)

Here I'll link a few:
http://gonintendo.com/?p=6254 [gonintendo.com]
http://www.kotaku.com/gaming/top/secret-wii-partie s-start-in-september-194866.php [kotaku.com]
http://forums.nintendo.com/nintendo/board/message? board.id=General&message.id=38275 [nintendo.com]
http://picturethis.clubmom.com/picture_this/2006/0 9/picture_nintend.html [clubmom.com]

Re:

[ProppaT (557551)]

Number one, Nintendo didn't screw up. Seriously, unless you're a pro ball player, you're not going to be able to throw that remote hard enough to get close to snapping the strap. And if you throw it enough to wear it down overtime, apparently you're not learning your lesson.

However, I do agree that Sony should learn a lesson. One thing that Nintendo has ALWAYS excelled at is customer service. Nintendo is replacing the straps as good PR, not because they need replaced. Just as Nintendo was taking tradin

Re:Someone show this to Sony

[Megane (129182)]

This is how a company should react when they screw up.

This isn't the first time they've done such a thing, nor the biggest. The Famicom recall [wikipedia.org] of 1983 set a precedent, after which Microsoft's failure to promptly recall the Xbox when it had launch problems probably was what really cost themthe Japanese market. After that, recalling a bunch of piddly wrist straps that cost more to ship than they do to manufacture is nothing.

And in fact, this is how Japanese businesses typically behave in the Japanese market. Taking responsibility, sometimes more than they deserve blame for, and making it right, even if it means the president of the company has to go from Okinawa to Hokkaido and personally ring doorbells and apologize to everyone who was wronged.

Re:Someone show this to Sony

[MaWeiTao (908546)]

And in fact, this is how Japanese businesses typically behave in the Japanese market. Taking responsibility, sometimes more than they deserve blame for, and making it right, even if it means the president of the company has to go from Okinawa to Hokkaido and personally ring doorbells and apologize to everyone who was wronged.

No, this isn't how every Japanese business behaves. Many companies have covered up and denied problems, it's no different than Western companies. In fact, it's customary for companies there to cover up problems, quietly address them and release those fixes in subsequent models. Mitsubishi a few years ago was discovered to be covering up defects in their automobiles. I think one of their own veteran test drivers, who had been very loyal to the company ultimately helped to disclose these problems. There have been cases where people have gotten sick at restaurants and they offer a palty sum of money, not even enough to cover medical expenses. And, the last time I check Sony was a Japanese company and they've tried covering up countless problems and in fact have often failed to recall defective products.

If anything, it's easier for companies to get away with this in Japan than it is in the US because Japanese are a lot less likely to become vocal and try to fight a big company. They certianly don't engage in lawsuits like Americans do.

I do agree, however, that when someone is has been uncovered of wrongdoing they will openly apologize for it. In the US corporate management will deny everything and make excuses to the bitter end. In Japan they'll hold a press conference and make a direct apology to everyone, stating how they've shamed themselves, their family and their company. You'd never see that in the US. Then again, many Americans think money is the best form of apology and a CEO apologizing would be seen as an admission of guilt and thus paving the way for a lawsuit.

Re:

[anotherone (132088)]

I do agree, however, that when someone is has been uncovered of wrongdoing they will openly apologize for it. In the US corporate management will deny everything and make excuses to the bitter end. In Japan they'll hold a press conference and make a direct apology to everyone, stating how they've shamed themselves, their family and their company.

And then, dressed in a ceremonial kimono, he will plunge the tanto into his abdomen and drag it across, opening a deep painful wound. After the cut has been made his second will perform the daki-kubi, nearly decapitating the businessman with a precision slash of the sword.

Re:

[k_187 (61692)]

Sigh, responding to trolls. I'm not a microsoft fanboi. I'm a nintendo fanboi. Get it right next time.

PA got it right

[ack154 (591432)]

I think this about sums it up [penny-arcade.com].

Though no matter what the fault here, good for Nintendo to listen to the consumers and actually do something about it. Good PR, IMO.

Re:

[amstrad (60839)]

And this one: You Know It To Be True [penny-arcade.com]

not a recall

[Dance_Dance_Karnov (793804)]

This isn't a recall. This is for people too stupid to hold on to something while they swing it. The strap was designed to prevent people from dropping it, not to stop a remote traveling at 60+ MPH.

"As of Monday, anyone who has any problems or concerns about the integrity of their Wii Remote wrist straps can call Nintendo Customer Services for a replacement strap. This is not a product recall. The current wrist strap is fine - it has passed all safely standards and does the job. This is simply a precaution because we are aware of the concerns over their safety. All new Wii Remotes and Wii consoles will ship with the new, thicker wrist strap. Even though the original straps are perfectly adequate for normal play, we can't control the exuberance of players."

Re:not a recall

[justinbach (1002761)]

This is for people too stupid to hold on to something while they swing it.

While I mostly agree with you about this (I'm the proud owner of a Wii and I have *never* accidentally let go of the wiimote), there's no question that it's a good move by Nintendo because the wii was designed to be played by lots of people. Like so many others, I've been astounded by how gaming n00bs have totally taken to the wii; my gf (who was certain that the wii would be the end of our relationship) now beats me at Wii Sports Golf regularly. Obviously, I've embraced how easy to pick up and play the wii is, and am happily amazed by how many people play it at parties and get really, really into it.

Having said that (and as much as I love watching people have fun with the new toy), I get really nervous about people getting so into it that they forget they're just playing a game, and I can't count the number of times that n00bs at my house have accidentally let go of the controller, while, say, power bowling. This weekend, a wrist strap finally snapped, and though the wiimote went flying, it thankfully missed the tv and bounced harmlessly off the wall.

Class act by Nintendo! Now I can revel in watching my stupid friends play Nintendo without freaking out on the inside about whether I'm about to end up like one of these guys! [wiihaveaproblem.com]

Re:

[Dance_Dance_Karnov (793804)]

I understand what you are saying but not letting go of something has absolutely nothing to do with gaming experience. I can imagine the conversation back at NCL went like this...

boss type guy: wiimotes flying into things? I need to see strap guy about this...

strap guy: hey boss.

boss: did you test the strap to see if it could withstand the forces generated on it by a wiimote going 50+ mph?

strap guy: why would I? you aren't supposed to throw it, in fact there is a safety screen to that effect in every game, s

Re:not a recall

[Chris Burke (6130)]

boss: did you test the strap to see if it could withstand the forces generated on it by a wiimote going 50+ mph?

strap guy: why would I? you aren't supposed to throw it, in fact there is a safety screen to that effect in every game, sometimes more than one.

case guy: I tested it. Case can withstand impact into cement wall when thrown by pro baseball pitcher. Both fastball and curve.

electronics guy: I also tested it. Accelerometers and PCB remain functional when experiencing forces like blow from karate master.

strap guy: Shut up, guys. You aren't helping me here.

boss: Hm, true, we have no reports of broken controllers, only straps. But we do have that warning screen right?

warning screen guy: Yes, but nobody reads warnings. Ask U.S. Surgeon General.

strap guy: Shut up!

That's basically the problem. As you can tell from the fact that even after being hurled at 50+ mph the wiimote still works, Nintendo usually has a very high standard of durability. It's unusual that Nintendo would let something like this slip. Especially when the entire purpose of the strap is to prevent the wiimote from flying off if someone accidentally lets go of it. If there was anything that should have been engineered beyond the expected limits, it's the safety strap.

I don't really think it's Nintendo's "fault", as in I don't think they are shipping a negligently shoddy product. I do expect more from Nintendo though. I do think their response is the correct one, and a classy one to boot.

Re:

[Headcase88 (828620)]

Maybe they should make new Wii remotes that emit some sort of electrical shock if you're using it wrong. Here's a bonus: make the power of the electrical shock proportional to how stupidly they're swinging the remote. If the maximum shock is strong enough, we can bring some Darwinism into play.

Re:

[Total_Wimp (564548)]

Actually, this is a great, potentiality workable idea if you replace "shock" with "sound". An audible tone, especially if it was a really annoying one, would not only encourage you to swing slower, but encourage peer pressure from those on the sidelines. Heck, if I was the owner of the box and my buddy was constantly making the Wiimote sound off, I might want to direct him over to the safer Gamecube instead.

Heres another idea. They could pause the game for 5 seconds if you swing too wildly. That would d

Re:

[Total_Wimp (564548)]

Actually, the documentation says otherwise, as does the construction of the strap itself. Nintendo clearly meant this strap to keep it from flying out of the operator's hands during normal use. Unfortunately, they also designed several of their games to encourage quite vigorous arm actions. "60+ MPH" movements are most certainly "normal" in this context.

BTW, ever notice that the Wiimote is smooth plastic without a hint of texturing or a rubberized surface to help hold it in place? I see this as an "upgr

Re:

[HappySqurriel (1010623)]

Yeah, I've been wondering to what extent a company should have to anticipate how badly abused their product will be; if you assume that the Wii wrist strap needed to be able to tolerate a 280 pound man widly throwing a Wiimote, wouldn't you also assume that a Plasma/LCD screen should be able to tolerate the impact of the Wiimote on the screen?

There is probably no nice, clean aswer to this, but I wonder to what extent companies should be liable for damage caused by their product when used inappropriately.

just in time

[WormholeFiend (674934)]

My straps were starting to fray, and I was contemplating several ghetto-style solutions...

Alternate solution

[Mr. Sketch (111112)]

I have already implemented this [nintendowiifanboy.com] solution so I should be safe.

Re:

[frankthechicken (607647)]

That just wasn't hard core enough for me, I decided to Rhino glue the remote to my hands, though I have now been given the unfortunate nickname of Edward Wiihands

You can't fix stupid

[MysticOne (142751)]

My wife and I got a Wii on launch day in the US, and haven't ever had a problem with the Wiimotes flying out of our hands. We've played some vigorous Wiisports sessions, lots of Zelda, Rayman, all sorts of stuff. The closest we ever came to a mishap was when I misjudged my position in relation to our ceiling fan, and smacked the light with the Wiimote. The strap isn't meant to keep the Wiimote from flying away when you throw it, but to prevent you from dropping the Wiimote. The people in all the videos, when they're actually wearing the straps, aren't casually letting go. They're throwing the fuckers as hard as they can. Personally, I think if you're stupid enough to do that, you probably need to just go without a Wiimote until you've learned your lesson.

Re:

[Kenshin (43036)]

Best quote from the comments there:

"The strap is meant to prevent you from dropping it accidentally, not from attempting to THROW IT HARD ENOUGH TO RIP THROUGH TIME."

Soooo unlucky....

[lurvdrum (456070)]

I'm just finding it hard to credit the number of people claiming that their wiimote "flew out of their hands and into the telly...". Maybe there's just an awful lot of people who really fancy a new telly off the insurance? No one seems to be complaining that "My wiimote flew off the strap and broke that nasty ornament over the fireplace I've always hated since the day my Aunt gave it to me".

Re:Soooo unlucky....

[joshetc (955226)]

I have the feeling the reason is because most people tend to face their TV when using their Wii rather than the fireplace.

Go Nintendo

[JayBlalock (635935)]

While I'm still not convinced this was really THEIR fault, once again Nintendo shows how hardware flaws SHOULD be handled. I've been a gamer since the NES, and without fail, no matter how poorly the company's been performing, they were always excellent about shipping out replacement parts - usually gratis! - when needed.

Plastic controller covers, Gameboy scratch-protector screens, cracked button in the N64 controller... I've never had to pay for a replacement bit. (whereas other companies would probably make me buy a new controller rather than send me a button) Just speaking from personal experience, but this is quite possibly the #1 reason I'm still a Nintendo fanboy after all these years.

I really feel like companies these days have forgotten the old adage about "you have to spend money to make money." When I was twelve years old, dropped my Gameboy, and cracked the plastic screen cover, they COULD have been jerks and made me pay ten bucks for it. But they didn't. They even swallowed the shipping charges. And then I bought a SNES... and an N64 (sigh)... and a Gamecube...

You get the idea.

Whereas every time I've needed something from Microsoft, it's been like pulling teeth and... (looks around) GEE! No X-Boxes here!

Customer loyalty isn't a myth.

These are simply cases of "dumb"

[GweeDo (127172)]

I have had a Wii since launch day. It has 60+ hours of use already by myself (25 year old avid gamer), my 5 year old niece, my wife (loves her Monkey Ball), my 57 year old father-in-law, my 15 year old cousin, ect, ect, ect. Not once has the WiiMote left anyone's hands (even with some pretty freaking fast pitches!). Not once has their been a fear of damaging my generic 27" TV or my Cousin's 42" Plasma.

Everyone should also view this report:
http://www.nintendojo.com/fullfocus/view_item.php? 1166055790 [nintendojo.com]
If the default straps can take that, then people are just really dumb if they manage to break them.

Things you swing that don't have a strap...

[SilentJ_PDX (559136)]

1. Baseball bat

2. Tennis raquet

3. Squash racquet

Louisville Slugger, Head and Prince are begging for lawsuits... :)

Re:

[WillyMF1 (867862)]

This is different. There are the nice TVs of a bunch of bloggers involved.

In other news...

[EarwigTC (579471)]

I keep punching my crotch way harder than it's supposed to be punched, and it huurts. I would like Levis to send me some better jeans.

Board Meeting

[Wiarumas (919682)]

I can imagine Nintendo's board meeting...

"Wait.. so... people actually aren't capable of holding onto an object?"

"...yes... apparently the market we are selling to aren't the most physically capable beings."

*Sigh* "Ok... fine. Let's make it more durable so even people who aren't capable of holding onto something can play Wii."

Re:"People are stupid" is not an excuse

[MosesJones (55544)]

So why don't baseball bats have straps? Or Tennis racquets? Or golf clubs? Or drumsticks?

You'd almost think that people managed to hang onto these things because letting go is stupid. IMO the problem is that Nintendo put straps on to stop accidental dropping they tried to be helpful and its backfired. The should have just removed the straps so people didn't think "hey this strap must be able to with stand me throwing it really hard, I mean I do that with my digital camera all the time don't I?"

These people are muppets, probably Gonzo.

Re: You don't "Fiddle with Buttons in Wii Sports"

[trdrstv (986999)]

Well, for one thing, these items (baseball bats, Tennis racquets, golf clubs, drumsticks) do go flying on a regular basis. But they are outside, on a green or in a court, not 3 feet from your plasma screen.

Secondly, there are no buttons that you are fiddling with while swinging your tennis racket or golf club, which certainly has an effect.

For Wii Sports you Do not 'Fiddle' with buttons while you are in game. Hell, 3 of them you can play without touching Any buttons.

Tennis - Though you can t

Re:What the Hell is going on here...

[Chris Burke (6130)]

Had this been Sony the post would have been 1,563 comments long with 95% of them saying, "Sony sucks and should burn in hell", "rootkit"!

Yeah, because if this had been Sony there wouldn't have been a recall, they would flat-out state that it is the customer's fault, and do nothing to fix the problem. Why would the rootkit come up? Well, what was their response?

The fact that Nintendo is fixing the problem -- in fact, already fixed it on newly shipped wiimotes, this recall only affects purchasers of the initial lots -- is the only reason they're getting a pass and some people are calling the wiimote-flingers dumb. If Nintendo was giving their customers the finger like Sony does, you would see a different reaction.

The reason you don't get it is because you think that everything is equal and you can ignore context. Nintendo and Sony are not the same company, and this is an example of why.

Re:

[HappySqurriel (1010623)]

"Waaaaaaaaaaaaaaaaaaaaait a minute people. Nintendo doesn't properly test and ships a shaky/cheap strap prone to breakage and all we have is praise for them?! How does Nintendo get a pass on this as "how to handle the situation". Had this been Sony the post would have been 1,563 comments long with 95% of them saying, "Sony sucks and should burn in hell", "rootkit"! Heck to be honest outside of shipment numbers...

Its called Karma...

Nintendo has spent years producing high-quality products while providing exce

Re:

[MemoryDragon (544441)]

Get another wife and fry your cat...