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Voice Chat Can Really Kill the Mood
Posted by
Zonk
on Tue Jun 19, 2007 02:21 PM
from the get-your-squeak-out-of-my-brain-please dept.
from the get-your-squeak-out-of-my-brain-please dept.
Raver32 writes with Wired article about the strange juxtaposition of real life identities intruding on virtual world bliss. Voice chat is becoming a very common component of online games, from MMOGs to FPS titles. Many even bundle a voice chat service into the game client now. That's useful, tactically, but socially it can be downright frustrating, confusing, or awkward. "Recently I logged into World of Warcraft and I wound up questing alongside a mage and two dwarf warriors. I was the lowest-level newbie in the group, and the mage was the de-facto leader. He coached me on the details of each new quest, took the point position in dangerous fights and suggested tactics. He seemed like your classic virtual-world group leader: Confident, bold and streetsmart. But after a few hours he said he was getting tired of using text chat — and asked me to switch over to Ventrilo, an app that lets gamers chat using microphones and voice. I downloaded Ventrilo, logged in, dialed him up and ... realized he was an 11-year-old boy."
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Pedophilia jokes in 3 ... 2 ... 1 ... (Score:5, Funny)
Re:Pedophilia jokes in 3 ... 2 ... 1 ... (Score:5, Funny)
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Re:Pedophilia jokes in 3 ... 2 ... 1 ... (Score:5, Funny)
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Re:Pedophilia jokes in 3 ... 2 ... 1 ... (Score:5, Funny)
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Re:Kills the mood (Score:5, Insightful)
On the main topic, though - why does it matter if it's an 11-year-old kid, a 42-year-old mother of three, a college drop out, or an IT worker on the other end of that mage? If he or she is courteous, skilled, and knowledgeable then s/he deserves respect regardless of any other factor. That's where online games, and indeed the internet in general, are great - they let you meet the person without prejudice based on appearance, age, gender, or any other factor (except literacy, I guess...
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Re:Kills the mood (Score:5, Insightful)
On the main topic, though - why does it matter if it's an 11-year-old kid, a 42-year-old mother of three, a college drop out, or an IT worker on the other end of that mage? If he or she is courteous, skilled, and knowledgeable then s/he deserves respect regardless of any other factor. That's where online games, and indeed the internet in general, are great - they let you meet the person without prejudice based on appearance, age, gender, or any other factor (except literacy, I guess...
Maybe he just needs to work on his uber micro [purepwnage.com].
In contrast to the submitter's perspective, I found voice chat to be a godsend in WoW when I still played it. Without it you lose the human element of the game, and you forget the noob on the other end (this was other people sometimes, but also myself many times over) is still human. This is only a bad thing. Text conversations fall to hissy fits much faster than they do when you're talking with someone.
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Re:Kills the mood (Score:5, Insightful)
I was in a similar situation years ago - playing online in a clan for 5+ years before we started using voice comms together. Turns out our clan leader had a really high squeaky voice. Funny for all of about 5 minutes, but then we all got over it and got on with gaming, and he continued to lead the clan for years after. In no way did it diminish his leadership, our collective pwnage or my enjoyment of the game.
Learn to respect diversity and life gets a whole lot better.
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Re:Stereotypes, meritocracy (Score:5, Interesting)
Age enters into it somewhat, admittedly. But we happily play alongside a 16 year old friend of ours (although the clans have an 18-years rule) and he is respected because he is friendly. At the same time, I've made friends with a mass of people who I would otherwise never have been able to - not in the way that I have. I now know a Scot from Dundee who's married with two children, I know tens of Germans, several of whom are twice my age or more. In real life, I, as an 18-year-old, would perhaps know and talk with a married 36 year old, I might even be friends with him. But I would never, I would say, have the kind of frank, uninhibited conversation that we all do - it's more like a bunch of blokes at a bar, and if you go to a bar you don't go with people twice your age, usually.
Without voice chat, I would perhaps "know" some of these people - I remember before I used to log on to TeamSpeak I would recognise a few of the regulars on the servers. But one can never hold a conversation of the same type purely through the in-game text chat feature. The conversations we have online range widely in topic - we see little glimpses of each other's home lives, mundane things like the Scot having to leave temporarily because one of his daughters is holding a tin of paint (a new variation on the "it's past the 13-year-old's bedtime) or discussions of Marmite which proceed from my becoming peckish. We discuss television, politics, language, photography, share jokes and behave altogether more like... blokes at a bar than gamers at their PCs.
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Re:Kills the mood (Score:5, Funny)
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So? (Score:5, Insightful)
Re:So? (Score:5, Insightful)
This is true. But it's really hard to take them seriously anyway. I knew an 11 year old in college who was better at math than I was and knew more of it. It was still really hard to take him seriously. In took a serious act of willpower, even though I knew, intellectually, that he really did know more than I did.
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Re:So? (Score:5, Insightful)
Silly question here, and I'm not telling you to take all 11-year-olds seriously...
If someone has important information, why does their age/gender/religion/culture matter?
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Re:So? (Score:4, Funny)
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Re:So? (Score:5, Insightful)
Im with you here. I'm still young enough to remember how much it would piss me off when adults wouldn't listen to me even when I knew something they didn't.
I used to watch Nova back in early elementary school and my brain would hold onto all sorts of shit from than and from time to time I would spout some of this information back. My parents never took me seriously, they always assumed I was making it up (yea, I'm just making up shit about astrophysics... sure).
Its important not to disregard someone just because of their age.
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Re:So? (Score:5, Funny)
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Re:So? (Score:5, Interesting)
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Re:So? (Score:5, Insightful)
Because he was so much an 11 year old in all other respects. He had an 11 year old's social skills, and everything else that came with being 11.
If a woman walked into my workplace and started acting like an air-headed bimbo I'd have a hard time taking her seriously too, even if turns out that she developed a public key encryption method that isn't defeated by quantum computing. Especially if she was always asking the men around to 'help' her.
When certain aspects of a personality don't come over, like in text chat, it doesn't matter. But when you hear them a whole bunch of things you didn't notice before suddenly pop out and it's really hard to ignore them and just pay attention to the important thing.
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Re:So? (Score:5, Informative)
Text is a very slow medium, so only the most information is conveyed. Little overhead. If you use text, you don't have time for chatter and socializing. The game is in focus. If someone knows how to play, he can be 5 or 50, it does not matter.
Speech is much faster, and allows for a great deal of nuances. Subtle jokes, puns and references. A different social context between the person will be extremely obvious. The way you normally talk to your friends doesn't connect with the other person. It doesn't really matter for the game, but your instincs will tell you that you're interacting with people ouside your "group".
In closing: Have anyone here ever met a group of roleplay'ers that coordinate internally using voice chat? everything you see will match their character, and be wonderfully synchronized. Voice chat improve the mood, too.
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Re:So? (Score:4, Insightful)
It comes down to trying to determine if you believe somebody has important information. We have to internally decide whether the person is believalbe or not based on whatever cues we given. Typically this is done based on our previous experiences and over time we build up a database and naturally use them to fill in gaps of knowledge and make assumptions.
This is why social engineering works so well, it plays upon widely accepted expectations of human interaction.
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Re:So? (Score:5, Interesting)
You have just nailed one of the greatest flaws in typical human reasoning. Humans attempt to judge the source rather than information. Hitler could have written the most profound poetry, work that gives the reader a beneficial life altering insight into their soul. Only a few historians would ever read it and even they may not read it with an open mind.
A better example is Eugenics. Eugenics has never been seriously considered in the modern day because of the unscientific manner in which the Nazi's used the concept to justify genocide. People can't seem to separate the two. It's actually fairly sad because ranchers and farmers have assumed the validity of Eugenics (probably without even knowing what it was and the stigma attached to it) for decades if not centuries and their successful results make it very difficult to dispute the core concept.
One should never consider the source when determining the validity and importance of information except as a last resort. Instead, one should consider the information itself and let it stand or fall on its own merit.
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It's an issue of self preservation (Score:5, Insightful)
It matters because bias is a psychological mechanism of self-preservation. People like to chalk up biases to "ignorance, anger, and hatred" but we all have them because they are typically correct for the situations in which we formed them. Our mind processes the information different based on the source.
If a stately man his 60s wearing a suit and an 18 year old with a Green Day shirt start talking about global economic policy, who do you tend to believe? Chances are fairly good that you believe the old fart, irrespective of the fact that he may be a janitor and the teenager could be some kind of economic prodigy. We have those biases because probabilistically, they are usually correct for a familiar situation.
As such, an 11 year old may be a VERY capable gamer, but we don't mentally endow them with the required wisdom and experience needed to be an effective leader. In "virtual reality" he is portrayed as an old mage with leadership ability. On some level, you anticipate the person to posses the attributes of the character they are playing, and when you perceive that they don't, you feel lied to.
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Re:So? (Score:5, Interesting)
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Re:So? (Score:5, Interesting)
Back in the day I used to do larping. I was the leader of my group and for the most part they were just friends of mine. I was one of the natural leaders of the social group anyway so it wasn't that hard to deal with, but one of my friends fathers came to game with us. I was a high school/college student at the time but he was a very intelligent engineer with fantastic reasoning and logic skills and I really looked up to him personally.
His character, however, was that of a basic support healer, not a lot of initiative and very risk adverse. My tendency would have been to go to this guy for advice but instead he would come to me asking if he should use his healing now or save it for later (staying in character). This totally threw me, how could I be in charge of someone like that? how could I be the one making the decisions in the face of someone I would normally deffer to.
So I sucked it up and made the decisions and became a better role player for it.
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Re:So? (Score:5, Insightful)
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Lucky you (Score:5, Funny)
Voices not what you expect (Score:4, Interesting)
Re:Voices not what you expect (Score:4, Insightful)
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Re:Voices not what you expect (Score:5, Funny)
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Text chat's easier to follow (Score:4, Insightful)
Voice Chat Sucks, Precious (Score:5, Funny)
Voice Changing Technology (Score:5, Insightful)
Re:Voice Changing Technology (Score:5, Funny)
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identity (Score:5, Funny)
hotness (Score:5, Funny)
Yeah Like... (Score:5, Funny)
Moral of this story: Watch out for the hostess, she may have a twinkie...
Menacing?? (Score:5, Interesting)
Re:Menacing?? (Score:4, Funny)
Im totaly hearing that whinny pimply guy from the simpsons.
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ah yes (Score:5, Interesting)
The usefull information and orders are intermixed with information about some guys hernia operation or fluffy kitty. Not to mention the pre pubescent people SCREAMING into the mic for attention, girls flirting with everyone, etc. Nothing makes me cringe more than hearing nasily wow players flirting with girls over vent. I especially hated that when I played wow. It completely ruins the fantasy mood but was required for endgame raiding. I dont want to be slaying dragons with the pimple faced kid from the simpsons. Id much rather picture peoples characters than the "character" that their voice reminds me of.
Same problem happening in Second Life (Score:4, Informative)
This came to a head recently in Second Life, when they introduced voice chat functionality (actually still in beta). One of the most cogent discussions about it was made by a well-known SL commentator in her essay The End of Anonymity, Part II [gwynethllewelyn.net], which focussed mainly on the end of immersion in SL. Her conclusion, that it will force non-politically-correct roleplayers into "ghettos" and destroy mainstream immersion, does seem reasonable.
Avatars in SL can be anything you like, no limit, so not surprisingly roleplay is extremely popular. The main grid is expressly for adults only, and so of course there is much interest in gender roleplay, in both directions (the gender spread is almost exactly 50/50). Needless to say, the loss of immersion through voice immediately gave rise to a lot of concern among roleplayers. This still has to be played out on the main grid, but it's certain that the impact will be large.
The upsides: Chocolate Milk! (Score:5, Funny)
And:
http://www.break.com/index/mom-tells-kid-no-more-
Where would the internet be without gems such as those?
Roleplaying may suffer, but it can be a lot of fun (Score:5, Interesting)
Back in my WoW days I enjoyed jumping on Teamspeak and chatting with people during our raids. Our guild was good enough that when we were clearing trash mobs (unless someone screwed up) we could freely chat and tell jokes and stuff. It also made hours of grinding for items much more fun when you could just chat with people. The range of real people behind the players also made for some interesting times. We had people that ranged from early teens to grandmothers/grandfathers, all across the world in a variety of different occupations. It made the game a lot more fun because you developed a certain bond with the other players that you couldn't do only over text chat.
Plus it was really fun listening to the guys/girls with the Australian accents!
Worst case is wrose than Best Case is best (Score:4, Insightful)
But I've also been in other games, where the voice was used to discuss movies, or worse yet by a weird whining 11 year old who kept asking why people were so stupid they had to type instead of just using voice.
The thing is, the information passed along by voice is often just as well delivered by keyboard, and can be almost as fast to deliver if you set up macros or just type quick. But when people are yakking, it's really distracting and it usually means you are on a losing team.
So I'd say that voice chat when it's bad can be horrible, but as its best is only marginally more useful - therefore I can leave it more than take it.
My Son Plays WOW and He's 6 (Score:5, Interesting)
Re:If you think thats bad... (Score:5, Funny)
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I smell a new market (Score:5, Insightful)
The thing is, that 11 year old is getting valuable leadership and teaching experience. If he is competent to lead the party, and a simple software tweak would let you suspend disbelief, it's a good thing.
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Re:I smell a new market (Score:5, Funny)
Seriously though, I've been thinking about a MMORPG collective for serious gamers. A few thousand true role players could easily afford to go in on an adequate server and you could give people memberships for content contribution. It could work, but it would be a lot of effort and there would be no profit in it, so I don't see it happening. I would join something like that. It's hard coming from a pencil and paper RPG world where everyone really gets into the role playing aspect, to an MMORPG world where paladins have names like hotchixxor69. Ugh.
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Re:I smell a new market (Score:4, Funny)
Pure role playing would be nice; lot of companies have role playing servers, but it's never really given serious support, so you still end up with the annoying l33t sp33kers showing up every now and then breaking up the mood.
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Re:Ogre image vs reality (Score:5, Insightful)
Not trying to be too flippant; I'm genuinely curious. Anyone I know who talks about WoW goes on almost exclusively about either gaming the system or inter-player drama, and I'm wondering if there's more than a handful of exceptions in the game.
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Re:Ogre image vs reality (Score:5, Interesting)
Nevertheless, people play with very distinct and consistant personalities that are often quite different from their "real life" personality. They're roleplaying an online persona, just not an "in-character" one. And, truthfully, if you just look at a game like WOW without bringing any background to it from other books and games, there's not much there to get in-character about.
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Re:Cue Ender's Game comments! (Score:5, Insightful)
You speak as if this is something new. I'm actually getting uh, older now, but for the first part of my adult life working in and around the 'Net since the early 90s there was very rarely a situation where the other engineers or technicians were not significantly older than me. Many a lunch was spent listening to DEC guys talk about the work they did before I was born. Earning their trust and respect was a pretty hard thing to do.
In virtual worlds, when you remove the things we base our common 1st opinions on, you tend to take a person at their acts and words more quickly. This lack of information which you would normally use in judgement forces you to focus on what is actually more important. In work situations wherever possible my preference is for text communication because it is easier for *me* to focus on the task at hand by removing the personal element from the people I am working with.
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