World of Warcraft Outage Charted 103
miller60 writes "World of Warcraft has had extended downtime in the past 24 hours, apparently due to problems with a content patch installation. Blizzard's first MMORPG had recurrent downtime problems in January. The performance problems haven't slowed the frantic growth for WoW, which now has more than 1.5 million subscribers (which, as the article notes, works out to at least $26,000 an hour in assumed revenue)."
Fine to me! (Score:2)
Re:Fine to me! (Score:1)
More problems (Score:1)
Re:More problems (Score:2, Insightful)
Re:More problems (Score:1)
Re:WoW = Modern day Ultima Online (Score:4, Insightful)
Anybody remembers UO in the begining? There was no such thing as non-PvP server (shard). Once you stepped outside the protection of the town guards it was no-man's-land. Anybody could kill you. Anybody could loot your corpse (wether they killed you or not) and anybody could loot your kills.
And if you carried too much money, suddenly you couldn't move because it was too heavy.
God, I miss those days... not. Ok, so I do a little. Maybe I'll reactivate my account for nostalgia's sake.
Re:WoW = Modern day Ultima Online (Score:1)
My problem is, I'm a Guilty Gamer. I *love* to play MMORPGs but always feel guilty as hell about pouring that time down the sink. And nothing twists that blade in me more than losing all my stuff to a friggin player 'cause I lagged out, or was out-gunned
Re:WoW = Modern day Ultima Online (Score:2)
I can't say that I hated it, but I wasn't entirely hapy with the system. Being the only game in town, I didn't know any different.
I couldn't stop playing it anyway. It was like Christopher Walken playing russian roulette in "The Deer Hunter".
At least WoW never made me throw my hands up in disgust promising to quit once and for all.
I never liked Everquest and DAOC was only so so (bored me after the first
Re:WoW = Modern day Ultima Online (Score:1)
I went sci-fi after quiting UO. Did some Earth and Beyond (got old really quick) and then Eve Online (amazing game really, but very complicated...). I agree though, WoW is my fave so far. So much fun. and hell, I'm just a sucka for a good fantasy setting. Cheers!
Re:WoW = Modern day Ultima Online (Score:2)
Everquest?
Re:WoW = Modern day Ultima Online (Score:1)
Re:And yet, it's still better than FFXI! (Score:1, Insightful)
FFXI is far, far easier than WoW. It just takes longer. Many, many people have managed to mistake this for FFXI being "harder" than WoW but it isn't. It's much, much easier.
WoW
Re:And yet, it's still better than FFXI! (Score:1)
Actually, the right time to use a WS is when another WS in the party is available, given that the other WS is able to make a skillchain. Bonus points if you have mages in-party who can burst off the SC. Likewise, the right ability to use is not always the last one you g
Re:You're probably right... (Score:2, Insightful)
Wait, you've posted the exact same rant before.
And no one cared then, either.
Face it: An MMORPG means exactly what it says: Massively Multiplayer Online Role Playing Game. Which is what WoW is.
It does not mean "massively boring grind-fest". WoW is an MMORPG, and it's succeeding by allowing the more casual players to actually succeed at it.
As for the "hard core" players, they're freaking nuts. I don't have eight hours a day to play the game. I want the same chance to enjoy the content
Re:Will the pain and suffering ever cease!? (Score:1, Insightful)
It's an incredibly fun game, when it's running. It's just that Blizzard terribly underestimated the popularity of the game, so the servers are suffering. When the servers are running, the game's great.
This most recent outage was caused by an update to the game. The update was thorougly tested (they even opened some test servers to players), but the roll-out still managed to have glitches.
Re:Will the pain and suffering ever cease!? (Score:2)
What outage? (Score:3, Interesting)
That's odd. I have been playing World of Warcraft for the past 21 hours. Literally. I don't know of this outage of which you speak. I was disconnected maybe three or four times in 21 hours of play, which is more that usual, but I'm typically disconnected from AIM three or four times a day and no one ever complains that AIM isn't reliable. I did not lose any progress any of the times I was disconnected and was able to reconnect immediately.
The reports of WoW's instability are perhaps massively exaggerated. Also, note that netcraft's graph of the web server doesn't say anything about the game servers. I couldn't care less if www.worldofwarcraft.com is working while I play. thottbot.com and allakhazam.com are more important, frankly. In all likelihood, the web server was having trouble serving all the people who went to read about the patch and bitch on the forums about everything new that they hated.
(And, yeah, before you ask... I'm on vacation.)
Re:What outage? (Score:3, Interesting)
Some of the servers have been dying nightly like clockwork on a daily basis for weeks now. The patch only made things much much worse.
I can't actually think of an mmog launch that has gone as amazingly badly as this, even SWG pulled thier shit together faster than this.
And yea, i'm playing it anyways.
Re:What outage? (Score:5, Insightful)
I mean, really... a server can only handle so many players. The hardware has limits. What do you expect Blizzard to do about it, beyond what they have done? Either they can start assigning players to low-population realms by force (like FFXI, which everyone hated for that) or they can try very hard to encourage players to choose low-pop servers and let the rest suffer the consequences.
The problem isn't that there aren't enough servers. If all the players were evenly distributed among all current servers, there would be no problem. The problem is that players have naturally wanted to play with their friends, which has encouraged people to gravitate towards a few servers while the rest lay mostly empty. And, so, yeah, those servers have problems. And even if Blizzard added 20 more, the high-pop servers would still have problems.
Re:What outage? (Score:1, Flamebait)
Re:What outage? (Score:5, Informative)
Your information is out of date. The following transfers are currenty allowed [worldofwarcraft.com]:
Warsongers have been trashing my home server of Bonechewer for many days now. Trust me, transfers are active.
I guess your server isn't on the list, though. Sorry.
That's one of the problems. (Score:2)
The available realms are predesignated, both source and destination. And it's a one-way trip. So all the l33t jerks at the level cap on (say) Warsong arrive on Bonechewer, trash the game economy, and cause the once-fast server to become unplayably slow.
The low-pop server becomes the high-pop server, and the high-pop server becomes the low-pop one. There's no "rate limiter" that notices when both realms have balanced out at medium-pop and disallows further transfers (or even warns about them). There's
Re:That's one of the problems. (Score:2)
I'm pretty sure I read somewhere that transfers will end if the populations balance out. But I also kind of doubt that will happen. It seems that most people are staying on their native servers.
I mean, really. 90% of WoW players are too stupid to comprehend these concepts. How these people manage to get themselves up to level 60 without brains is beyond me
Re:What outage? (Score:3, Interesting)
Currently, my understanding of MMORPGs is that they keep a copy of the world on each server. When a player logs into that server, that player exists only in that server's copy of the world.
Why can't MMORPGs set up the server-clusters so that the world is partitioned into seperate zones on the servers, depending on load. So a player can (say) log onto the European server cluster, enter zone Foo, and the zones Foo, Bar, and Baz are currently located on server #5. If zone Bar gets too many players on it
Re:What outage? (Score:2, Informative)
Fundamental server design?
A distributed network of game servers is easy enough, but one where game state shifts instantly and seamlessly from machine to machine "at need"? If the server "needed" to move part of the game world somewhere else, it wouldn't have the free time to wrap it up and transmit it to another machine, which in turn wouldn't have the free time to open up its new world, get the memory sorted out, oh, and all this time keep serving the content as its being transfe
Re:What outage? (Score:1)
Re:What outage? (Score:2)
Yeah, each server (more like a small cluster, really -- A WoW session opens connections to three or more distinct IP addresses depending on which zones you visit) holds its own copy of the game world, and what happens on one server has no effect on any of the others.
Why can't MMORPGs set up the server-clusters so that the world is partitioned into seperate zones on the servers, depending on load. So a player can (
Re:What outage? (Score:1)
Kidding aside, each realm has many servers, all geographically dispersed. And you're right, even certain zones in themselves are serviced by multiple machines. Your observation about distinct IP addresses doesn't necessarily mean distinct machines, however. Interview, Blizzards' Shane Dabiri [cgonline.com].
So, you can bet that they have dynamic load balancing in place within a realm.
As an aside, Wish is now defunct. St [ign.com]
Re:What outage? (Score:2)
Re:What outage? (Score:4, Informative)
Re:What outage? (Score:2)
Wow, thanks. I was wondering what that was about. I thought that it was a bug, although it was neat going back into town in my crouched position and floating around (I wonder if I was even seen by other people. I'm guessing probably not)
Well, the best design .. (Score:2)
Nothing prevents it (Score:2)
You only see people on your server, (so if you're on NY1 you don't see anyone but those on NY1) but if you logout and log back in to a different server (NY2) your character is just as it was from NY1.
The problem with
Re:What outage? (Score:5, Interesting)
Trust me, Blizzard hasn't reached it yet. And it doesn't give me a warm fuzzy feeling when they start posting for key database and network positions soon after the release.
>What do you expect Blizzard to do about it, beyond what they have done?
1. Not screw up how they assign players: i.e. Agent Dawn server. This is a RPG server, as labeled by Blizzard, but for 3 months(?) everyone who allowed the game to pick a PvE server got assigned to it.
2. Have the ability to move characters to another server. They are only this limited functionality now, months after it should have been.
3. Assign limits to servers. If you have a friend who is on the server, have them "sponser" you so you can get on. Do something to limit it.
>The problem is that players have naturally wanted to play with their friends,
No, the problem is Blizzard didn't forsee this and is able to handle this.
Re:What outage? (Score:2)
I don't trust you. How would you know? Do you maintain their servers? It seems to be pretty obvious that if high-population servers have lag problems and low-population servers don't, then high-population servers must be pushing the hardware limits.
1. Not screw up how they assign players: i.e. Agent Dawn server. This is a RPG serve
Re:What outage? (Score:2)
I'm on Bonechewer (my char's name is farnsworth) and for at least a week I get party invites from people 30 levels above me and people sending me messages obviously meant for someone else. I just wish they mailed me some good items to sell. :)
Re:What outage? (Score:3, Interesting)
Re:What outage? (Score:2)
Re:What outage? (Score:1)
That is BS. I was a beta tester for SWG and bought the game the first day it was available. Big mistake. It seemed like it would crash all the time and patches made things unstable and/or less fun.
For me, every WoW patch makes it more fun and generally makes stuff better. The only problem so far is the transfers. Bonechewer has become no fun since the influ
Re:What outage? (Score:5, Informative)
As I type this, servers were taken down for a patch install about 40 hours ago. I'm told some came back up 5-8 hours after going down only to have major disconnection issues for a huge proportion of the population. Some servers were not brought up while attempts were made to fix the problem. It was roughly 17 hours after the initial take-down that I was finally about to log onto Proudmoore. I personally had limited opportunity to do anything at that time. Some further 4-5 hours after that (almost at the 24 hours mark) Proudmoore went down hard again. I was past the "realm not found" point, but I hadn't acutally loaded the world. I had a social event for the next few hours, but it did seem to be back up at about the 26 hour mark. This was getting late local time so I went to bed. This morning (34-36 hour mark) I again had problems getting on, with large delays at the "Authenticating" point of login. This can mean that the realm is up but the login server is down. As far as I know it's been up for the last few hours.
The latest patch seems to have caused major technical problems for some users. In addition, login server problems have amplified problems with disconnects and crashes -- meaning that if the game locks up on you, you might not be able to log back in for a couple of hours. That said, my SLI rig appears to be more stable, not less.
Between personal committments and downtime I think I've spent about 4 hours in game in the last 48.
Re:What outage? (Score:2)
I'm sure there are servers that had issues, but I've yet to read any account of a server by server examination. What percentage of game servers actually had problems? Remember, this is the media: you're always going to hear about the bad stuff, and they're always going to try and make it seem a lot worse than it really is.
Re:What outage? (Score:2)
Re:What outage? (Score:1, Flamebait)
I have been spawning characters on server after server and they've all had their problems. Proudmoore has my first and highest level character, therefore if I want to experience new content that's the one I want to use. I'm happy you found a server that works. Tell us all which one it is so we can all mov
Re:What outage? (Score:2)
Re:What outage? (Score:1)
The reason worldofwacract.com is down so often is because it's running ASP.NET
That simple.
I used to have respect for Blizzard web programmers, they chose PHP/Apache for previous websites (websites that never had a problem with load).
Sounds like when their smart programmers quit to form their own companies, that they ended up hiring some prune who thinks Microsoft products are the best.
Re:What outage? (Score:2)
Re:What outage? (Score:2)
You can tell from the stacktraces that Tomcat spit out almost any time I want to manage my account...
So as much as I like people reporting bad things about ASP.NET, this is not the reason.
Why do people play it? (Score:2)
There should be some end game tasks beyond PVP.
Re:Why do people play it? (Score:2)
Re:Why do people play it? (Score:2)
Re:Why do people play it? (Score:1)
Re:Why do people play it? (Score:1)
Other than the fact that it's the only big-name MMORPG that runs on Macs, you mean?
Re:Why do people play it? (Score:2)
$26000 an hour (Score:2)
Re:$26000 an hour (Score:1)
Re:$26000 an hour (Score:2)
and yes...I do realize my server price estimates were a little off...
At least Blizzard gives credits... (Score:3, Informative)
Re:4 races (Score:1)
Still the new kid on the block (Score:3, Insightful)
I really tire of your type (Score:5, Insightful)
That 1.5m looks impressive until you realize its worldwide and the server problems most are concerned with are those in North America. We don't know what their status is in Korea and elsewhere. As for the unexpected NA numbers, well they had enough hardware on hand for 80+ servers which tells me they did anticipate a crush.
There is NO end game for WOW except PvP and Battlegrounds. New game or not they should have had enough in place to satisfy the players. Instead they released before they were done, again a common theme, and have decided to let the players sit and spin until they get the updates out.
So quit apologizing for them. Your only hurting the fans and Blizzard isn't going to reward you for your kissing up. If anything they sit back, chuckle, and think "how nice to have fanbois to eat our shit". This is a big corporation, they are selling a service, they damn well better get it right and quickly if they keep charging for it.
Re:I really tire of your type (Score:1)
Well, you are certainly entitled to your opinion. If only it were as easy as walking in to the server room and sacrificing hundred dollar bills then yes, the problems would have been gone by now.
In the grand scheme of things five months is a relatively short period of time to work the bugs out of a large system like the WoW server farm.
Most of the servers that have been affected by the worst cases of downtime are the highest pop servers and they do need to resolve those problems and satisfy those custo
Re:I really tire of your type (Score:1)
Re:I really tire of your type (Score:2)
Unlike most MMO's, WoW actually has content before the endgame, and it has a heckuva lot of it. The only reason I play WoW is because the game starts at 1, not 60. Remember, it's relatively easy to add content to the end ga
Re:Still the new kid on the block (Score:1)
Re:Still the new kid on the block (Score:1)
Salary (Score:3, Funny)
... what?
Hour?
Huh?
This IS a bit ridiculous (Score:3, Insightful)
That said, the downtime and disconnect issue with the WoW system is seriously irritating me. The other night I lost about 2 hours worth of tasks and resource building because of a server glitch. If this had been the first time this had happened then I wouldn't really think too much about it... but I've been disconnected on almost a nightly basis from the "Alleria" server. So much so that I'm about to the point where I'm going to demand that Blizzard move me to a more stable server or I may deactivate my account until they get their act together.
Which... honestly, really sucks because it's a good game and I'm willing to pay the $15 a month to play (even though I once said I'd never do that because it was too expensive). I just want what I am paying for. I don't think that is unreasonable for any customer to demand. If we're paying, then we deserve consistent, stable servers. I understand the task of trying to run a server with heavy load at times and I can't imagine the logistics of trying to accommodate 1.5 million gamers - but they should have been prepared for this... and increasingly I'm of the opinion that they were not.
Productivity (Score:2, Funny)
Anyway, service has been fine for me.
Great Game - Terrible Support (Score:2)
Not only did the latest patch introduce login and disconnect problems, it's also created so much lag that the game is virtually unplayable about half the time now. I never had any lag problems whatsoever before the patch. This is the first time i've seriously considered giving it up, but if i can't play when i want to play, it's just not worth the money to me.
I'm not even mad about it anymore, just disappointed and slowly tipping over towards g
Re:Great Game - Terrible Support (Score:2)
Re:Great Game - Terrible Support (Score:2)
Re:Great Game - Terrible Support (Score:2)
why not incremental upgrades? (Score:2)
This would mean that the upgraded game client would have to be able to connect to both the new and previous server version (in case someone has characters on upgraded and non-upgraded realms). That
Re:why not incremental upgrades? (Score:1)
I don't know that it would help the problems much. Customers who have characters on one realm would still be out of luck, and might not enjoy the notion of playing on a different server. Couple that with Blizzard locking out servers after a certain load boundry is hit, and suddenly a lot of your servers are going to be unavailable anyway. As much as I hate the everything down a
Re:why not incremental upgrades? (Score:2)
As a simple example, let's say they upgrade Alleria (I am Alliance on that machine) but do not upgrade Dalaran (I am horde, there).
Now, if Blizzard did not change the protocol that their servers use in this patch . . . great. But if they did have to change something, then when I log on to Alleria, I get cut off from Dalaran until they get around to upgrading it. Can you imagine the whini
Re:why not incremental upgrades? (Score:1)
Seeing how the games business runs, I expected them to screw up more. They've done pretty good, except they skimped on the beta stress-testing that would have illustrated these problems sooner. Thousands of automated clients stressing the server would have been a good idea...
Re:why not incremental upgrades? (Score:2)
"Realms will be down from 6AM to 10AM PST."
"Realms A-D will be down for 6AM to 9AM PST, unless they're high pop, in which case they will end at 10AM. Realms E-I will be down 12PM to 4PM, except medium and lower, which will be done by 3:15. J-O will be down during peak playing hours, so suck it. P-S will be down...."
High versus Low population servers (Score:2)
It seems that most of the problems people are having are associated with high population servers. When you are setting up your account on WoW does it give you a breakdown of population levels on servers?
Re:High versus Low population servers (Score:1)
Re:High versus Low population servers (Score:1)
WoW == Gateway drug (Score:2)
However, I find that because of WoW, I am now able to wrap my head around other MMORPGS's a lot easier. Before WoW, I thought the idea of playing an MMORPG was ridiculous. Now, I"ve gotten a taste and moved on to EVE and couldn't be happier. I guess I have Blizzard to thank for it.
Re:WoW == Gateway drug (Score:2)
Eve is a great game, but I got bored after two years of it... (still got my characters training away)
Re:WoW == Gateway drug (Score:2)
Re:WoW is dieing (Score:1, Redundant)
Netcraft Confirms it! [netcraft.com] (well the site at least)
(If this is modded down it had better be for being redundant)
Haha...I guess he got his wish. I like things like this...while the post is uninteresting, whoever modded it gets a +1 Funny from me.