Thanks to Wired News for its article discussing government officials and massively multiplayer game designers sharing ideas
on the best ways to deal with community feedback. Neil Eisner of the Department Of Transportation explains: "We're both dealing with large populations, and (like with the public-comment process for legislation) the public helps them design the rules for the game, or petitions them to change the rules to have things happen."
Raph Koster of Sony Online
adds that it "was startling to me... that (the federal comment process) is identical to how we build our patches and patch notes"
, although since the government has "a legal obligation to protect the privacy of people submitting comments on legislation"
, this means some disadvantages compared to MMO feedback, as Koster explains: "We get to know the people who are good testers, who are good at catching bugs. The federal government is legally not allowed to do that."