Nintendo Vows to Fix Any Dead DS Pixels 57
islandroots writes "In a statement issued soon after the problem came to light, Nintendo is offering to inspect and even fix the pixel problem at no cost as long as the machine is returned within the one-year warranty period. From the article: 'With a small number of Nintendo DS screens, one or two dots on the screen may appear to be 'stuck' on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly, even with the high quality standards set by LCD manufacturers. You will find this situation is common in many LCD devices, (PC monitors, televisions, cell phones, etc.)'"
Re:How sad this is news... (Score:3, Informative)
Re:not now :) (Score:2, Informative)
Try your screen with all white and all black and if you don't see any bad pixels, you are set.
You can get exchange from NOA themselves, too (Score:1, Informative)
There were few in their technical support center with exact same problem. Then did replace mine, but I heard them talking about considering 5 pixels or less per quadrant is considered normal.
Although, it seems like they have exchanged that customer's unit anyways.
Wonder if that implying that you CAN get denied if it's less than 5 pixels or less...
I did it monday (Score:1, Informative)
there shipping a new one out to me first and all they needed was a credit card # in case i didn't send the original one back in there enclosed postage paid envelope.
here a copy of the email confirmation they sent me
Hello,
Thank you for contacting Nintendo regarding our Advance Replacement
program. We wanted to let you know that your order has been shipped to you
as requested. You should receive your replacement system within the next
two to three business days.
To avoid a charge on your credit card, please follow these instructions.
Nintendo must receive your non-working system within 21 days from the ship
date of your Advance Replacement system.
When you receive the package from Nintendo, please do not discard the
packaging. You must use the packaging and enclosed adhesive to return
your system to Nintendo. Do not use your original system box as it
may attract undesired attention. Please remove all games and accessories
(including memory cards and wrist strap) from the system.
Included with your replacement system will be a pre-paid UPS return label.
Seal the box with the enclosed adhesive. Fill in the "From" section of the
return label and adhere it over the top of the existing label.
Note: The return label includes a barcode which, when scanned by Nintendo,
prevents your credit card from being charged. Not using this label may
result in an unnecessary charge. Retain the bottom portion of the label
(which includes the tracking number of your package).
Once your package is ready for shipping, please take it to your nearest
UPS location. This includes all UPS Store locations, UPS Customer
Centers, UPS Drop Boxes, Authorized Shipping Outlets and UPS drivers. To
find the UPS location nearest you, please visit the UPS website at
www.ups.com to use the "UPS Drop-off Locator" feature or call UPS at
1-800-742-5877, option number 5.
Please send in your non-working system as quickly as possible. We will
notify you, via e-mail, when we receive your return. Your replacement
system comes with a one year warranty.
If you have any questions, please reply to this e-mail and let us know.
Thank you for your time and for your continued support of Nintendo. We
hope you enjoy your replacement system!
Sincerely,
Nintendo of America Inc.