Inside Community Relations at NCsoft

jkdove writes "Many citizens of today virtual worlds are often faced with challenges of not only life and limb, but of the very fabric which holds thier worlds together at the seams. When the world breaks down on you or simply feel the breath of god a bit too closely on the back of your neck, it's time to call in customer support. There are many who believe that the big companies don't listen to the hardworking, money paying customers. We were able to sit down with Rich Weil, the Online Community Relations Manager at NCsoft and hear the human side of what doesn't get said in an email from a CSR."

Re:Just thought I'd make note about NCSoft

[snuf23]

I know it sucks for them to require photographic evidence - but how do you propse the verify your purchase? I really don't think a phone number to a store to talk to someone who's identity they can't verify is a good way to lock out the account and turn the key over to you.
I realize that you were the one being screwed in this case, but it works both ways. Otherwise someone with a keygen could call them and pull the same stunt and get an account turned over to them. MMOs have to be VERY careful about deactivating accounts to to supposed key theft.
Personally I would have requested a different copy from GameStop - or for them to provide a camera to create the images to submit. After all they sold you a defective product. If they refused to do either of those than get your money back.