For Unlucky 360 Owner Seventh Time's the Charm

Microsoft has maintained that the problems occasionally reported by Xbox 360 owners are not very prevalent; just a small percentage of 360s are faulty, they say. That may be so, but for one unlucky console owner it's taken seven faulty consoles for him to get customer service satisfaction. The Mercury News discusses the tale of Rob Cassingham, a self professed 'Xbox fanboy'. He and his wife Mindy run a gaming center, and were responsible (via direct purchases and through word of mouth) for more than a dozen 360 purchases. For his business, he had six machines ... and every one of them failed. Even one of the replacements for the original unit failed, and for every replacement he's had to wait two weeks to get a new system. As he puts it, "Why spend money for rims on a car that spends 90 percent of its time in the shop?" After the Merc's Dean Takahashi referred his case to Peter Moore, he finally received a new machine as a replacement for his most recent faulty model. Cassingham is still deciding whether to keep it or not.

Re:Huh

[Henry V .009]

Yeah, same here. Mine was shipped back last week because of the DVD drive. This is actually the second time I've shipped it back. The first was because of a red circle of light resulting from a firmware upgrade. Fully covered under warranty both times.

Also, it was stolen and sold for rock cocaine once, but the police got it back for me.

Re:Hardware sucks.

[TeraCo]

*boom tish* Well, based on what I've read I can't really argue with that. There's apparently a new model of xbox360 coming out soon in Australia. Same price, etc, just a newer hardware revision.

I only recently bought a PS2 and a bunch of old JRPG's, but since my yearly bonus comes down from 'on high' soon, I'm considering buying 1) An Xbox360, 2) A PS3, or 3) A giant stack of ham, which I'll then cover with petrol and burn in some kind of weird effigy.

I wish one of the consoles would hurry up and win so I could make a decision :P

Xbox at work

[andy314159pi]

For his business, he had six machines ... and every one of them failed.

So, uh, where does this guy work, because I'd like to fill out an application.

Re:Heat & Hard-Drive

[Iamthefallen]

Sure it sounds like a design flaw, but in reality, it was supposed to also double as an Easy-Bake Oven.

Muffins and Halo, awesome.

Re:Heat & Hard-Drive

[Anonymous Coward]

EasyBake 360 - has a nice ring to it.

Re:Broken.

[Headcase88]

Suggest it as a poll in the Everybody Votes Channel ;)