Customer Loses Xbox 360 Artwork During Repair

An anonymous reader writes "The Consumerist is reporting that one unlucky individual had to send his Xbox 360 in for repairs. The catch is he had spent a great deal of time getting signatures and artwork on the outside of the console from notable members of the gaming industry. He specifically asked and even sent a letter along with his console requesting that the outside of the case be returned intact. When he got it back it was once again, plain white. Assuming that this is a genuine claim, regardless of the circumstances surrounding the missing/cleaned case Microsoft should at least apologize to the guy."

dur

[wizardforce]

maybe I'm missing something here but what repair could possibly justify the work of scrubbing signatures off of a gaming console? If somehow the repair did require that they not have ink/signatures on the case, why not take the case off, so the repairs, put the case back? For that matter, who thought it was easier/more efficient to take all that time to scrub it off when they could have used another case and returned this one?

What I woulda done

[TheSambassador]

I would have bought a new 360, switched the cases (unless this voids any warranty... ugh), sent the broken 360 in, then switched them back and return the extra 360.

Re:He's an idiot

[0x000000]

Yes, I do expect differently. My previous MacBook Pro had many stickers and signatures of people in the hacking community on it. These were prized possessions to me. It took hard work and dedication to going to all these different conferences and getting people to sign my laptop. When my laptop needed repairs to the LCD I explicitly asked to have them make sure that I got my original case back.

Normally they would have pulled the LCD out, and stuck a new one on (case and all) but, by me asking, an Apple employee somewhere had to unscrew the new LCD from the new case and do the same to the old LCD. They then put the entire thing back together. I got my artwork back, without any problems what so ever!