As the July 31st deadline for The Matrix Online's closure
looms, Gamer Limit is running a story discussing the game's shortcomings, as well as some of the decisions that led to its failure
"I honestly thought the writers must have absolutely hated the remaining cast of The Matrix Trilogy or something, because they constantly seemed to go out of their way to phase out existing characters in favor of newer ones. The cast overall basically made me, as a player, feel distant from the main storyline and made the entire game feel like a Matrix side story instead of the continuation it was meant to be. ... When MxO first launched there was an entire team dedicated to playing the game as Agents and other key characters as a means to further in-game events and directly interact with players, giving players the feeling that they truly were making a difference. After the SOE buyout of the game the LESIG team was reduced to playing minor characters before eventually being phased out and replaced with a Live Event Team (LET) comprised purely of volunteers."