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Comments: 82 + - Games: New PS3 Firmware Causing HDD Upgrade Problems? on Friday July 30, @09:28PM
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Channard writes "While there have been occasional reports of previous PS3 firmware upgrades causing system crashes and so forth, Sony's new firmware upgrade for the system, 3.41, is apparently stopping PS3 owners from upgrading their hard disks. This problem has been encountered by many users on Sony's forums and occurs when you try to put a new hard disk into a PS3 that already has the firmware upgrade installed. The general course of action for upgrading a PS3's drive is that you download the latest PS3 firmware onto a memory stick and, after swapping the hard drive in the PS3, plug the stick in, allowing the PS3 to properly prepare the disk for use. But as of upgrade 3.41, the PS3 fails to recognize the firmware on the stick, complaining that it can't proceed until you insert the correct firmware. Repeating the process and re-downloading the firmware does not fix the problem, as I can confirm, having encountered the problem myself. Users can put the old hard disk back in, provided they've not reformatted it for some other purpose, so all is not lost. Sony have apparently told gaming website CVG that 'The information available to our Consumer Services Department does not suggest that this is a problem PlayStation owners are likely to experience when upgrading the HDD with 3.41 update.' This seems to fly in the face of the currently available information — although whether or not this statement was issued by Kevin Butler is unclear. Either way, PS3 owners encountering this problem will likely have to wait a few days for a fix and use their old HDDs for now."
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Oh God... (Score:1)
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Wouldn't surprise me.
They still haven't bothered to fix all the audio glitch/skipping hell that the last couple firmware updates unleashed too.
Typical $ony. They rushed around to fuck over homebrew, and broke half the machine in the process. It's the PSP all over again.
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What audio glitches?
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some of my old rips that played beutifly before the otherOS removal and such now "skip" and "pop" during playback. The files play back just fine in mplayer and vlc.
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I'm having retail titles - as old as FF13, as new as the new Transformers that came out a couple weeks ago.
Official response from $ony "tech support" both by phone and online: "oh just turn off 5.1 sound in the dashboard and go down to stereo and it'll be fine." Well WHAT THE FUCK IS THE POINT OF MY HAVING A 5.1 SURROUND SYSTEM THEN?
They know about this. They're just too fucking lazy to fix it properly. Seems to be connected to one of the boneheaded ass-tastic new DRM schemes they added in 2-3 updates ago.
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What's up with companies lately? (Score:5, Insightful)
There have been so many companies in denial lately... Customers complain about a legit problem and they say 'It's not a problem. You're doing it wrong.' and try to ignore it. Then it blows up on them and they only respond when faced with hundreds of lawsuits. Seriously guys, start listening to your customers.
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It's a balancing act. if a company REALLY listened to their customers, they would get sued by their shareholders instead. Yes, this does happen...
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There have been so many companies in denial lately...
There have also been a lot of folks playing for the jackpot in the class-action lawsuit lotto.
Re:What's up with companies lately? (Score:4, Interesting)
It's not just "these days." And it's not just mass-market gear.
I can count on one hand the number of expensive products (think $40,000 to $800,000) that actually worked, as advertised and promised, out of the box. Everything else (I don't think I have enough fingers to count these systems) was broken, even if it'd already been around in production and use for more than a decade.
Fortunately, these low-volume widgets are usually produced by relatively small companies, and it's not a completely harrowing experience to set up a conference call with their tech support, the engineer who designed it, and a responsible party (CEO or owner).
But even at this price range, the first suggestion is always "You're doing it wrong." Which, sometimes, I actually am (I'm not perfect). Sometimes it's a software fix that needs put together, other times it's hardware. One time, we had to send a bunch of expensive PTZ cameras back (which were mounted on 100' towers) for fixes because their internal grounding structure was gorfed such that they kept blowing up without provocation.
In another case, we had engineers from another country on-site for days at a time, fixing real problems that they were initially claimed were impossible. This was successful, thankfully, but once we got it all working correctly they killed the entire (years-old, generally stable, best-of-breed) product line. (WTF?)
Disclaimer: I work with communications and control systems, not the IT stuff typical of Slashdot. My experience with IT things has been pretty good, but then we don't really ever use any non-mass-market IT stuff since we don't ever need to. I'd be interested in knowing if folks ever have similar problems with (say) low-volume/high-end Cisco or NetApp gear, or if my career is uniquely doomed to consist largely of making companies fix the stuff that they sold us.
Parent
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Even mid-range Cisco gear has similar problems. If you care enough, read the cisco-nsp archives, search for 7600... Apparently the high end has its share of interesting issues too, but they don't come up so often on that list, and I haven't had the chance to play with it myself.
Similarly with the FortiGate 3016B, another mid-range product. Very nice firewall which had some interesting NAT issues. Fortunately FortiNet has fixed the issues I found (pretty good tech support at least compared to e.g. Cisco). I
it is cheaper (Score:2)
Basially here this i
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Sony has never been a customer-oriented company, dating all the way back to Betamax. Their bread-and-butter is professional-level services like TV stations and national production studios. The engineers that work at these places have the patience (and money) to follow Sony's continual upgrade path.
Customers don't. Customers just want to buy something and keep it for 5-10 years. Customers want it to "just work". But Sony prefers to keep offering new products every year - like releasing Betamax I, then B
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Lately? More like always?!
Remember! (Score:2, Insightful)
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Heh.
Old problem (Score:3, Interesting)
Peanut butter cups (Score:5, Insightful)
"Hey! You got computer upgrade problems in my console!"
"You got simplified game design and locked down, monetization of normally free extras and support in my computer games!"
Sigh.
I remember this same conversation. (Score:4, Insightful)
I kept reading about how this was Sony's plot to get everyone to upgrade to the new models in order to keep users from having access to the Other OS feature.
You guys need to chill the fuck out. It's a bug. Sony announced in advance that they were removing the Other OS feature from the firmware. They announce every time they release a firmware removing something. I'm not the Other OS removal wasn't a completely dick move (which it was), but they are always straight forward and have never made any (noticed) stealth changes to the firmware. Besides, I think they have enough Class Action Lawsuits on their plates to go and brick their own product for an unannounced, unreleased proprietary hard drive format.
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I'm really hoping it's a bug because I just got a 500GB drive to replace in my PS3. As my data is getting backed up (1 hour to go) I thought I'd check out what's new on Slashdot. Shit! I'm giving this a try and will update on what happens. My PS3 is the original 60GB model with the very latest firmware.
Update: HD replacement worked perfectly (Score:4, Informative)
Update: just swapped out the 60GB HD with a 500GB Hitachi HD and zero problems. Swap, boot, format, done. System info is showing 413GB/465GB free. System software: Version 3.41. I don't know if the slim versions only experience this problem, but it worked flawlessly on an original 60GB model. Now off to restore my backup.
Parent
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Was the root kit announced? No.
I bought my first television from them. That television was a 19" that cost $749+tax in 1984 dollars. It had the best picture I'd ever seen. It worked flawlessly from 1894 to 1993 when a part failed. I replaced it and it worked until I gave it away in 1999. It worked for it's new owner until 2005 when it needed the same part replaced. The part was no longer available and it went in the garbage.
In 1999 I'd looked at getting a Sony but nothing they had in the store stood out. I
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It worked flawlessly from 1894 to 1993
Wow, 99 years? That is impressive.
Just use a CD - that is the GENERAL way to do it. (Score:2)
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Okay, this is the easy fix. (Score:5, Informative)
Mirror your old drive's contents onto the new drive (Sony even provided a software backup feature IRC for this purpose.)
Install in PS3.
Works like a charm.
Seriously, external media just sucks and is not system-critical to operation. Use system-critical components for the transfer, and you won't have much of an issue.
Only later models (Score:4, Informative)
The original PS3 models probably don't suffer from this, as they use on-board flash ram chips to hold the firmware.
Later versions of the PS3 cut out those flash ram chips as a cost-saving measure, in favor of bootstrapping the firmware from the hard drive. These models store the firmware on the drive, and these are the ones that might have this problem.
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I'm not for certain myself, I know that Slims store at least part of the firmware on their hard drives, and CECHA's and CECHB's (the original 60BG deluxe and 20GB models with full hardware PS2 compatibility) don't. Don't know about CECHE's (That's the 80GB one with the card slots, 4 USB ports and PS2 backwards compatiblity using a partial hardware/software solution)..
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Yep, that's me. Still have a spare PS2 HDD with a base Linux install on it...just in case. Started using YDL on my PS3 in 2008, then moved to Fedora on X86 (and then updated my PS3's firmware)
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KEVIN BUTLER ISN'T REAL (Score:1, Funny)
I was a fan of those commercials until I found out the guy was an actor, tbh I felt misled given they state he is an actual VP at Sony. I thought "wow that's cool they have a real employee doing their marketing".
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You are likely thinking of: http://www.youtube.com/watch?v=jqLPHrCQr2I [youtube.com]
Patch vs Full fw image? (Score:4, Interesting)
DRM anyone (Score:1)
Re:You're surprised? (Score:4, Insightful)
Or... maybe... it's a bug? Just throwing it out there.
Parent
Re:You're surprised? (Score:5, Insightful)
Or the person involved didn't format the new drive properly, or follow instructions. There is always some idiot complaining that their firmware bricked their PS3 on slashdot right after a new firmware is announced. Slashdot is a sucker for anti-Sony whining without substantiated claims. Hell I've seen people claiming firmware takes away features that are still in there...just renamed or moved, or that work differently than before, a la:
"Sony took away my ability to listen to music while web browsing"
Do you have the new ability to output sound at higher khz on? you can only play music while browsing if output is set to 44.1
"oops"
"Sony took away my ability to use my new external hard drive"
Is it NTFS, if so, won't work.
"oops"
"The web browser text input doesn't work right!"
Earlier you mentioned you had to switch to SDTV because your HD set broke, you do realize that the text input has always worked like that on SD
"oops"
Yes, yes, be miffed at SCEA for taking away OtherOS by overestimating Geohot's abilities, but geezus don't automatically assuem the worst every time.
Parent
Some points.. (Score:2)
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Q: Does it cause a problem if you have a new HDD installed and working and then upgrade to the new FW, or only if you are running the new FW and install a new drive at that point? I've got a 500GB in mine and haven't grabbed the new FW yet, mostly because I haven't gone to the store yet.
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The problem is that it is hard to imagine a company that hates its customers more than Sony. It's not just the OtherOS thing - it is their whole attitude dating back to the "get a second job" thing at the very least.
Your PS3 fails. Want to keep your settings and saved games by swapping your hard drive into the replacement? Tough luck.
Buy a new game for your PSP and need to update the firmware to play it but aren't near a charger (it is not quite as simple as this - it's some combination of battery level and
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CD Audio is 16-bit with a sample rate is 44.1KHz. If you have the audio processsor's sound quality set higher (like 48KHz) the audio stream will have to be resampled/upsampled somewhere along the way. This is a problem I've encountered even with audio software on PC's.
Changing the sample/bit rate of audio on the fly would probably require additional hardware.
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The problem is that it is hard to imagine a company that hates its customers more than Sony.
Comcast?
Microsoft? (depending on whether you consider their customers to be end-users, or Dell/HP/Developers)
And some of your examples are just silly. Protecting you from bricking your PSP by preventing you from running out of power mid-flash? Yeah.. That's really anti-customer. How DARE they prevent you from breaking your console.
Really, why don't you quit making a fool of yourself on the internet and go play your Xbox 360 that prevented you from doing all this stuff you're complaining about Sony having "t
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First off, this guy says in this post:
http://games.slashdot.org/comments.pl?sid=1738550&cid=33093222 [slashdot.org]
that there are apparently two update versions, one is essentially a patch version that isn't the Full version...you'd want the Full version on your storage device. Was your download 167MB?
This is this the smaller patch version:
http://dus01.ps3.update.playstation.net/update/ps3/image/us/2010_0727_00c835be718fc3d5f793e130a2b74217/PS3PATCH.PUP [playstation.net]
and this is the full
http://dus01.ps3.update.playstation.net/updat [playstation.net]
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Re:ahhh sony (Score:4, Informative)
>> So it's a decent BlueRay player and I still have the games I purchased.
Except it also requires software updates to handle newer Blue Ray discs.
Parent
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Running 3.15 here too, don't want to lose the OtherOS. Do OtherOS-capable PS3s fetch more than regular PS3s? I could sell this and use the money to not buy Sony stuff.
If this turns out not to be a bug.. (Score:2, Funny)
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No, 4.51 will set nearby books on fire so there's no competition to spending your time playing PS3 games.