Nintendo Downplays Reports of 3DS Flaws

RedEaredSlider writes "Shorty after the US launch of Nintendo's last portable console, 3DS owners have begun reporting issues with the device. In one case, dubbed the 'black screen of death,' users reported instances where their 3DS screens grew black shortly before their consoles became unresponsive. Other owners documented errors involving a screen instructing them to restart their systems. Nintendo has taken notice of the issues, and offered 3DS users a fix for the error. 'If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online,' the company said in a statement." The 3DS's launch was reportedly more successful than the DSi's. iFixit did a nice teardown of the device a while back, and Nukezilla's Peter Silk put the screen under a microscope.

Downplays?

[damnbunni]

Er, they released a firmware update to fix the software issue, and while they did say they haven't gotten all that many complaints about the hinges, they do appear to be fixing/replacing them for people with a bad hinge.

'Downplays' may be putting it a bit too strongly.

Re:Downplays?

[dunezone]

Nintendo has probably the best customer service of all three major players in the console market. They were still repairing the NES up until about 5 years ago. I read a story where one guy called up their support but since he only lived 5 minutes from their corporate HQ he convinced them to have him come bring his dead Wii and they repaired it.