Ubisoft Considers Always-Connected DRM "A Success" 224
Ubisoft made headlines a couple days ago for bringing back their restrictive DRM for an upcoming racing game. Speaking with PCGamer in response to the overwhelmingly negative feedback to this news, a Ubisoft representative said the company has seen "a clear reduction in piracy of our titles which required a persistent online connection," adding, "from that point of view the requirement is a success." One wonders how they measured this, and how they compare it to sales lost due to the bad press it's generated.
just a thought... (Score:4, Insightful)
Reduction in piracy? (Score:4, Insightful)
Or an overall lack of interest? Ubisoft hasn't been putting much good out for a while now.
It works! (Score:5, Insightful)
Combine horrible DRM with horrible gameplay and no one will pirate it. Of course no one will play it either, but hey, it's the perfect DRM system.
I almost feel as though I should be thanking them for all the time and money they are saving me.
Time for some Activism? (Score:2, Insightful)
Ubisoft would probably want other developers to get on board with this scheme so that it makes it feel like what they're doing is not wrong. To that end, it's conceivable that they would lie about their success or failure in order to sell it.
Maybe it's time we took a harder stance against companies like this; in essence they're reducing games into short-term playable, non-ownable rentals. That 'always-online' game won't work after Ubisoft takes down the servers or goes out of business. And they hold ultimate power in whether you can or cannot play, despite your purchase. You'd better not say anything bad about them in forums.
So, we need to fight back against this. Make it an issue; single them out for criticism. Make sure people know the issues.
They measure cost of bad press by lost sales (Score:5, Insightful)
Most game companies (Ubisoft and EA for certain, Activision and the rest highly likely) have API's that have the app phone home and send metrics / telemetry data back about the usage stats. This is even done in games that have no multi-player component. Some of this is done for determining how much ad revenue is generated from ingame advertisements. Some of it is just marketing and research data. (ie: If only 2% of users actually use the mode that took 15% of the development resources to create, chances are that the mode will be dropped or at least not developed any further. If 90% of users die in the room with 13 snipers, they may patch the game to remove some snipers). I suspect that some portion of this data includes unique user id / cd keys.
I would expect that titles with a great deal of piracy are somehow detected by this. If they know that they have actually sold X units through retail, and they have X+Y connections, then the number of pirated instances is Y.
Lets say a game without this DRM has 150 000 users, and that 75000 users are legit. If they are taking a beating in the press, but the number of legit users has increased, the system is a success. Ubisoft is happier to have 80 000 legit users in a pool of 90 000 total users, even if they drove off 46% of the total user base to do it.
Losing a user means nothing except in subscription based games. Losing a sale means a whole lot more.
END COMMUNICATION
Re:Sales lost? (Score:5, Insightful)
I can play HL2 (or any other Steam game) for the PC for up to a month offline after initially activating it.
I can't play Assassin's Creed 2 or Driver: San Francisco for the PC offline for even 1 second.
Making Piracy Preferable (Score:5, Insightful)
When Ubisoft makes it so a pirated version of their game provides better functionality and convenience than their own product, it is safe to say that they are NOT GETTING IT.
Gee, Ubisoft, I can give you money and be stuck with crippling and inconvenient DRM, or for free I can download a nice clean cracked copy that will play at once conveniently whenever and wherever I want it to. Decisions, decisions.
I blame MBAs. There is something in their sense of entitlement and smug assurance they know the best no matter what the facts may dictate that leads them to live out The Peter Principle and rise to levels of authority where they have no competence. I'll betcha there's some MBA or group of MBAs telling Ubisoft to stand firm on the DRM.
In the meantime, Valve will take my money without the crazy bullshit DRM and I can play my games even if the Internet is down. If I want to try an Ubisoft game, I'll know where to go.
Decreased piracy, but what about SALES ? (Score:5, Insightful)
Note how NOTHING is said about sales, only that piracy has decreased. Less piracy does not equal more sales, in fact it could have been less piracy AND less sales (or just average sales).
The most important data was missing :P
Re:They measure cost of bad press by lost sales (Score:5, Insightful)
Given that I am not aware of a single DRM system that hasn't been cracked, online requirement or no, I somehow doubt that the DRM is what is reducing piracy. I'm more inclined to think it's the shitty quality of their games making people not even want to pirate it. Just a thought.
Or maybe it just looks like they have reduced piracy, since the new cracks stop the game from even phoning home (they'd have to to crack it), while the old ones didn't. Just a thought.
Re:Game developer == Hollywood studio (Score:4, Insightful)
WGA is not as bad (just a serial number check for installation of optional software). Windows Activation is much, much worse. If your PC dies then have fun calling support and proving that you're replacing a PC and not installing the same copy everywhere. Too many reinstalls? Suspicious activity. This is almost as bad as buying virtual stuff in online games.
Re:It is a sucess (Score:4, Insightful)
I guess I'll just play the pirated versions that hack around the always connected code. Good going Ubi! Smart!
How do they measure "alienented customers?" (Score:4, Insightful)
Assuming, of course that none of the pirate strategies involved short-circuiting the phone-home feature altogether, or communicating with a dummy server. Otherwise they can't see the pirate instances at all. Which would render their estimates on the optimistic side, at best.
The thing to remember is that some people at Ubisoft has spent a hell of a lot of Ubi's money on this strategy. These guys are seriously invested in DRM being successful. Or at least appearing to be successful. It stands to reason they're going to try and spin it as a success.
The interesting thing to note however is that they're telling us how piracy rates have dropped due to DRM, rather than how sales have risen for DRM'd titles. If sales had so risen, they'd be fools not to shout it from the rooftops.
Since they're not doing that, I find myself wondering if some poor sod has been given one last chance to salvage his or her career by showing that always-on DRM isn't just the expensive, ineffective sales killer it appears to be.
Well, except that when you pollute your brand identity enough, all lost users are lost sales. Because if people start to think "Ubisoft" == "can't play my game because the servers are always down" == "waste of money", then they don't buy any more Ubisoft games, and it's not just one lost sale, but all the future sales they might have made to that user. Apply that across a significant percentage of the brand's userbase, and the bottom line starts to hurt.
But nevertheless, I take your point. And yet what I'm not hearing from Ubi is "sales are rising despite DRM".
Interesting.
Re:Making Piracy Preferable (Score:4, Insightful)
In the meantime, Valve will take my money without the crazy bullshit DRM and I can play my games even if the Internet is down. If I want to try an Ubisoft game, I'll know where to go.
I keep seeing this meme being propagated... Have you ever seriously tried to use steam in offline mode? I have. It does not work.
Yes, if you have had an internet connection recently, it *may* work. Let me tell you about my offline experiences with steam though.
I was being deployed to a remote location so I ensured that steam and all of my games were updated properly and set it up to work in offline mode. After a few weeks of travel and "settling in" I finally had a chance to play some Half Life 2 so I launched steam and it said that it had to update itself. WTF? How could it possibly know there was an update since it could not communicate with anything? Fuck me. So I eventually fly out to a less remote location and am able to use a satellite terminal and the steam client downloaded a 200 megabyte update for itself. Over satellite. WTF? Is the steam client even 200 megabytes in size? What the hell? Okay... so it is updated again, offline mode tested, and I go remote again. The next time I open the steam client, it said some sort of ticket was invalid and that I needed to connect again before I could play.
I am no longer as remote and I have a 40mbit pipe to the internet now. The steam client is constantly updating itself with hundreds of megabytes of data. I have no idea what it is doing or why and I have no idea how all of the bandwidth usage is making my offline games any better. All I know is that steam adds no value to my single player games and that offline mode, while theoretically possible, is not actually viable.
I am glad you are satisfied with steam. I have no intention of telling other people how to spend their cash. The DRM is far too onerous for me though. I will not buy any more games that require/use steam.
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