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+ - How Riot's social scientists fixed League of Legends trolling-> 1

Submitted by Anonymous Coward
An anonymous reader writes "Interesting interview up today with Jeffrey Lin, Riot's lead designer of social systems, who has a PhD in cognitive neuroscience. His recognition that most trolls are only trolls because they're having an off day has changed the way that Riot punishes players. As a result, Lin's seen a noticeable spike in the number of people saying "GG" (good game) at the end of a match — 3 percent. It leaves you wondering, what if Activision approached Call of Duty griefers on Xbox Live the same way..."
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How Riot's social scientists fixed League of Legends trolling

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  • "That's a paradigm shift: trolls aren't trolls all the time, they're sometimes trolls because they're in a bad mood every now and again. Players bring frustrations and tensions from the outside world into the game and even though it might not be common behaviour in a particular player, because it happens to most people once in a while you'll likely run up against examples of it pretty often in a game as popular as League of Legends."

    "Once you acknowledge that, Lin recognised, you have to change the way you

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