manekineko2 writes "In the latest case warning of the perils of investing in DRM'd media, an owner of an Xbox 360 reports that after his Xbox suffered the infamous Red Ring of Death, it was replaced by a new system with a different serial number. Apparently, the possibility that an Xbox 360 could break and have to be replaced never occurred to Microsoft, because upon receiving his replacement, he found that he could no longer access any of the media he had purchased through Xbox Live. Adding insult to injury, he received the run around for months from customer service before his case was escalated, only to be informed that there is no ETA for a resolution, there is no way to receive status updates on the process, and there is no compensation that will be granted. Given claims that the Xbox 360 defect rate is as high as 1 in 3, has anyone on Slashdot gone through this as well after getting their system exchanged?"
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Bear in mind that all Xbox 360 replacements involve a change in serial number, and therefore viewing your content on your new machine is treated the same way as viewing your content on a friend's machine - it only works while you're signed in to Live. The novel thing here is that, somehow, they lost track of all of his content, which is bizarre as it has absolutely nothing to do with the Xbox 360 itself - it's all associated with his Gamertag.
This is an anomaly (Score:1)