Flagship Studios Going Under

Lunatrik writes "In a not entirely unexpected turn of events, Flagship Studios, the producers of the bug-ridden (at release!) game Hellgate: London is going under, as reported by multiple sources. In addition, many current subscribers to the game are finding themselves unable to cancel their subscriptions due to 'technical errors.'"

Another way to cancel.

[www.sorehands.com]

Since they won't let you cancel, then call your credit card company and cancel with the credit card company.

Fight over IP

[Anonymous Coward]

If you RTFA you'll see more signs of an overpopulation of lawyers in our society.

"No this is our IP"
"No its ours! You'll be hearing from our lawyers"
"Rabble rabble rabble"

Sigh @ our species

Re:Another way to cancel.

[diopter72]

Mod the parent post up so people who are in this mess can see it. In addition, after calling the credit card company, you can also ask to subsequently block all charges from said source (i.e., Flagship Studio or whatever you would see in your billing statement). I don't know if all CC companies do this, but this kind of feature is usually put in place for the repeated bogus/spam charges where you get billed for something bogus, and you keep getting billed for it once a month. This way you don't have to call every month.

Re:interesting

[X0563511]

<insert game> sucks compared to <insert game>.

I might say the same about WoW.

Not a huge suprise

[Foo2rama]

Been looking for this for awhile, Hellgate has been pretty much a flop. The lucrative SE Asia market never launched and rumors of a bad deal cut with those distributors allowed them to not pay a dime untill the game was what they wanted. Since the game has issues it was never launched, there goes about 15 million in rev that they had planned on.

In other news no one in the western market can understand their pricing model...

I really wanted to like this game I spent 4 hours trying to like this game... They missed a few small tweaks in UI could have made the game alot better... At least we have the real Diablo III soon.

Reminds me of...

[T3Tech]

AOL... didn't they have an issue with subscribers not being able to cancel their 'subscription' ... in most cases for several months?
hmmm....
1)User/customer requests to cancel account
2)ignore their request as long as possible
3)Profit!!!
4)Deal with credit card dispute - haggle for a couple months to let the interest accrue
5)refund customer most of the disputed amount
6)Profit!!!

Hee hee hee

[iminplaya]

Just wait till something like this happens with Microsoft's upcoming subscription model for Office, and you get locked out of your documents. Fun times ahead. Be sure to save in ODF...

Re:interesting

[EvilIdler]

Bullshit. You can always quit. If you can't, you're addicted, and need help :)

I've quite many MMOs many times!

Re:interesting

[unity100]

no you cant. if you are holding responsibilities in a long time guild, you need to ensure that your responsibility position will be fulfilled when you quit that game.

Purchase and Support Woes

[Anonymous Coward]

Well, I dont know about about oneelse but I swear I've never had such a bad experience with a games company for support.
Basically I purchased this game from play.com but it wouldnt accept my cd key, days later, and many minutes (try about another $16 worth) of calls to the support I was informed that my cd key has 'expired'
Since when is a brandnew game suppose to expire?
They promised that they would activate the account (which they never did)
I tried a few times to log on to multiplayer - then just gave up.

Amazingly terrible experience.
They deserve to go under - "and all who sail in her"

Re:Not a huge suprise

[Mongoose Disciple]

At least we have the real Diablo III soon.

For large values of soon?

Christmas 2010 seems optimistic -- and if it doesn't, you haven't been paying attention to the speed of Blizzard's releases in the past.

Re:interesting

[Taulin]

Responsibilities fulfilled?! That is supposed to be marked Funny, right? Yes, some players might get annoyed, but dude, it's a game, that you are all paying for. Your post sounds like some CEO talking about a very important employee who is about to leave. As a paying gamer, you hold absolutely not responsibility that you won't be gone tomorrow, and I am pretty sure every gamer understands that....except you.