Now, likely due to misleading advertising, Steam has begun allowing refunds for No Man's Sky regardless of playtime, and there are reports of players getting refunds on the Play Station Network as well despite Sony's strict no refund policy. Besides Sony, Amazon is also issuing refunds, according to game sites. In response, Sony's former Strategic Content Director, Shahid Kamal Ahmad, wrote on Twitter, "If you're getting a refund after playing a game for 50 hours you're a thief." He later added "Here's the good news: Most players are not thieves. Most players are decent, honest people without whose support there could be no industry."
In a follow-up he acknowledged it was fair to consider a few hours lost to game-breaking crashes, adding "Each case should be considered on its own merits and perhaps I shouldn't be so unequivocal."