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EA Says It Can't Recover 60% of Players' Corrupted Madden Franchise Save Files 63

Posted by msmash from the tough-luck dept.
An anonymous reader shares a report: EA says that a temporary "data storage issue" led to the corruption of many Madden NFL 23 players' Connected Franchise Mode (CFM) save files last week. What's worse, the company now estimates it can recover fewer than half of those corrupted files from a backup. The issue started last Monday, December 26, when EA tweeted that it was "aware of players experiencing connection issues when trying to connect to CFM." That problem lasted until Wednesday, December 28, when EA announced that subsequent server maintenance meant that "users should now be able to play CFM without issue."

But users who attempted to log in to play online franchise games during a 22-hour period ranging from Wednesday afternoon to Thursday morning saw their franchise save data corrupted by the aforementioned "data storage issue," as EA confirmed over the weekend. And while EA says some of those corrupted save files can be recovered from a backup, it adds that the development team is "currently projecting around 40% of leagues to be recovered." Players that didn't log in during the outage period last week should be unaffected, EA says, adding that CFM is now "up and running" and is "safe to log in and play." But the company offered a similar message on Wednesday afternoon, just before the period that led players who logged in to lose their save files in the first place.
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EA Says It Can't Recover 60% of Players' Corrupted Madden Franchise Save Files More

EA Says It Can't Recover 60% of Players' Corrupted Madden Franchise Save Files

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  • Oh no! (Score:3, Insightful)

    by mobby_6kl ( 668092 ) on Wednesday January 04, 2023 @12:45PM (#63179594)

    Anyway,

  • Concurrency is a bitch (Score:3)

    by dknj ( 441802 ) on Wednesday January 04, 2023 @12:46PM (#63179598) Journal

    Sucks EA doesnâ(TM)t have the talent to solve this problem

    • EA is such a tiny company with so little money. It is unfair that gamers should expect better support than this. And, yes, that was sarcasm.

  • How is this possible, your safe game files being corrupt? How, aren't they stored on your hard drive?

    They are not?

    They are stored with EA instead of on your hard drive?

    Sucks to be you, sucker! No sympathy for letting a company control your assets that doesn't give a fuck about them..

    • Re: (Score:3, Insightful)

      by Ksevio ( 865461 )

      Ok grandpa let's get you your meds before bed

      • He is shaking his fist at clouds, but he's not wrong. Since the feature is very simple, there's no technical reasons why users couldn't run their own league servers, only business ones.

        • Re: (Score:2)

          by Ksevio ( 865461 )

          The business case is a pretty compelling one. While it could technically be possible for users to run their own server, I imagine it would be less than 1% that would actually try to do so

          • While it could technically be possible for users to run their own server, I imagine it would be less than 1% that would actually try to do so

            Before this fuckup, probably true.

            Now? I'm betting the number would go way, way up.

            Besides, each league supports up to 32 players, so you only need 1/32 of players to be willing to run a server. People are already matchmaking leagues outside of the game because the game doesn't give you any tools for avoiding players known to misbehave.

        • He is shaking his fist at clouds, but he's not wrong. Since the feature is very simple, there's no technical reasons why users couldn't run their own league servers, only business ones.

          Correct - but outside their control since no console allows for user servers outside of LAN. microsoft even provides the tools to create your own minecraft server and still block people outside your lan from accessing it on xbox.

      • Only if I get to tell you another story about how stuff built before the great war was built to last and you could even repair it!

      • These same people complaining will be first in line to pre order the next turd that EA drops. It’s not like they even sell the games on a disc anymore either. The disc just has a download link for the game. So why would the files need to be saved remotely? Most likely to gather metrics or some other way to squeeze more cash.

        • These same people complaining will be first in line to pre order the next turd that EA drops..

          It is the same for every yearly release game, COD, Battlefield, all the sports games...

      • Fuck you childish prick. Go to your room without supper. This is a fucking troll post. 100%. It is not fucking insightful at all. I am not OP and undoing the mod points spent in the thread (if i post anon, they do no appear at all) but clearly the system is broken, when an outright troll is +4 insightful, the system is broken, badly. So all I can do is say fuck you. If we met in a bar we'd end up outside and bloody.

        • Re: (Score:2)

          by Ksevio ( 865461 )

          You ok there dad? Seems like you're taking this joke pretty personally. Lost your football saves maybe?

        • This is a fucking troll post. 100%.

          Your comment, you mean? Yes. It is a 100% troll post, as you are a 100% troll user.

      • Hey Ksevio....

        Fuck you! You are a childish piece of smelly shit that should be scraped off my shoe and flung into the gutter with the other trash.

    • That was my first thought. However in this instance these save games are for essentially an online mode of the game, playing co-op or competitively with others. And in online games with people who are not all personal friends you know in real life, there is an immense pressure to centralize this to prevent cheating rather than have your own "WAN party" style separate from the official servers.

      That said, I think the attitude to put even single player games on game servers ("the Cloud") is absolutely stupid

      • I'm one of these people who play on multiple PCs and I enjoy Steam's cloud-based option, but even if you activate it, it's only an option. The save games are still stored locally and backed up into cloud storage. If Steam cannot go online, it will complain about not being able to back up the files and display that the cloud storage is out of sync next to the start button of the game, but you can still play the game and access your save games.

        The only thing that might get a bit iffy is when you play on two d

    • No ones save game files are corrupted. Please look up what is being discussed before you go on one of your drunken rants.

  • They can't just do an FULL rollback?

  • Despite all the advancements we've made over the decades and the tools that are, and have been, available, you still have shit companies unable to achieve basic competency.

    And they want my money.

    I know it's "just a video game", and not really that big of a deal...but they make a ton of money, people give them a ton of cash, so it kinda is a big deal.

    • Re: (Score:2)

      by DarkOx ( 621550 )

      Or more likely its a case of nobody really cared and perhaps nobody should?

      This is not like a Bank saying woops we corrupted 60% of our account ledgers and can't recover. Its a VIDEO GAME company, that lost save game files. Why should they invest much in protecting that data? They instead invest in making the game fun enough you are willing and interested in replaying it.

      • Why should they invest much in protecting that data? They instead invest in making the game fun enough you are willing and interested in replaying it.

        And since your save games don't work properly, you do get to replay it from the start! Bonus!

        • They can just do the Dallas soap opera maneuver: John Madden wakes up from a dream, realizes he hasn't been dead for the last 12 months, and starts the season over. (too soon?)

      • Re: (Score:2)

        by Kokuyo ( 549451 )

        They forced their customers to outsource the security of their safegames to them but failed to protect that data.

        They may be "only" games, but people have invested time into those safegames.

        Let's say you buy oil paints because you want to paint like Bob Ross.The seller demands you store your paintings with them instead of the attic. They lose your paintings but replace the lost paints.
        Would you be happy?

        • forced

          Oh my. I didn't read the part about violence.

      • Or more likely its a case of nobody really cared and perhaps nobody should?

        Fuck that. I would not want 100s of hours of progress wiped because someone doesn't know to make a backup of text files. Especially when the cloud is constantly touted as having the ability not to have this issue.
        I am sure if something similar happened to the Souls games, WoW, or FFXIV, and not a sports game, there would be a lot more sympathy on here.

      • I used to work in an office park where the next door tennant was a mobile game company. They literally had no protection on their customer's data, all stored in plain text on the web. When it was hacked (ie, "finding the right URL") they quickly went out of business and we expanded into their offices. As I heard it, the staff know about the problems but the CEO did not want to waste money adding minimal security.

        And we're talkign aobut EA here, I don't think they're even investing enough to make their ga

    • Electronic Arts (EA) is the gaming equivalent of Computer Associates (CA): buy someone else's franchise or product, then do the minimum amount of maintenance necessary to sell continue selling it. EA (and CA) have absolutely terrible reputations and yet they have enough customers to keep going.

      ("I know EA sucks, but they're the only ones with Madden NFL 23, and if I can't get Madden NFL 23 I get the shakes! Here take my money!")

  • This is has been ongoing in businesses for quite some time...and will only be resolved when it really starts to hurt them.

  • Apparently everyone in this thread has forgotten what is was like to be a kid. When I was a kid I spent hundreds of hours playing FF7 and other RPGs and to lose those saved games would have been devastating. Whether your game of choice is a RPG or sports game is irrelevant.
  • Local game saved would have made sense, but EA knows best : P

  • and you are 100% reliant on other people with different brainwaves than you who likely couldn't program a VCR back in the day,

      And then stuff like this happens,

  • This just gives them the idea to sell "premium backup for save games" because god forbid you store it on the console as a backup in the event this happens. Also small indie dev really needs some better sysadmins so buy all those MTX and hope you get a shiny version of OJ Simpson out of your next lootbox.

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