Nintendo To Replace Wiimote Wrist Straps 223
Kotaku has word that, after much giggling and photo-taking, Nintendo is replacing all of the Wiimote straps shipped with the original release of the console. There is a strap replacement form available, to get new straps sent to you. From the article: "Once your replacement wrist strap has shipped, you will receive a confirmation email from Nintendo. We expect to begin shipping replacement straps around December 21st. It will take 5 to 9 days for delivery depending on your location. Please do not contact Nintendo regarding your replacement wrist strap until after that time period has passed. We apologize for any inconvenience and appreciate your interest in our products." Update: 12/15 17:07 GMT by Z : I used the right term here in the text, but Edge Online notes that recall is not the right term to use here. Title corrected.
Someone show this to Sony (Score:5, Insightful)
Re:Someone show this to Sony (Score:5, Interesting)
Though... Penny Arcade explained the reasons better... http://www.penny-arcade.com/comic/2006/11/29 [penny-arcade.com]
Beat me to it. More kudos to Nintendo. (Score:5, Insightful)
But this replacement is something else that makes Nintendo win kudos from me. Not only are they not playing the CPU/graphics/power marketing bullsh*t, they're actually going to take the time and financial expense of replacing items that as far as I'm concerned they are not responsible for replacing. They're taking the high road. In fact, they tower above those idiots at Sony. Remember their rootkit attitude? "If you don't know it's there, it shouldn't bother you. What's all the fuss about?"
Just because of things like this, I'll be more apt to pay for things like the virtual console instead of trying to hack it to play older games for free. Actions like this deserve loyalty and honest purchases.
Re:Beat me to it. More kudos to Nintendo. (Score:5, Insightful)
Imagine that.
My karma's fine, so I have no need for astroturfing. How's your karma? Oh, wait. You posted AC. Nevermind.
Re:Beat me to it. More kudos to Nintendo. (Score:5, Insightful)
Reason being, in some shops I get a friendly hello when I walk in, and often stand and chat to shop owners that I have a decent relationship with. It costs more yes, but good relationships and customer service mean a lot to me.
Companies who look after their customers well are few and far between in the large corporate world, so if Nintendo are trying to do this, then I appreciate it.
Astroturfing???? (Score:2)
Oh, please. (Score:3, Insightful)
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Oh, sure. For instance the whole DS hinge-cracking thing. They handled that well.
I probably came across more snarky than i intended, but its a bit sad that we have to step back and admire a company for simply behaving responsibly; this is how they should all
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I will not confess to know everything about that except that it happened, so do enlighten me.
Rayman comes to mind, that sequence with the cow/chain thing that makes you whirl the Wii remote over your head - that's just asking for trouble.
Not as long as you keep a firm grip on the Wiimote.
But you are pretty quick to take shots at Sony - the scaling issue, for instance, which seems fixed. They did the right thing a
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Linky. [joystiq.com] At first they wanted to charge $50 to fix a product defect that was purely cosmetic; in the end I think they offered to simply replace affected models - although it took a lot of prodding, they did the right thing in the end.
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Hey, do what you like. I just said it doesn't make a lot of sense. You not buying an Xbox does not tell Microsoft that they have crappy business practices, it just tells them you don't like the Xbox. See, I actually would like to see these companies improve, rather than just call for their destruction. But you must do what you feel is right of course.
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Nintendo has my loyalty because they've earned it, not because it might or might not be fashionable or because it's the coolest thing
That's why I have an iPod in the back pocket of my super tight black jeans, a macbook in my retro messenger bag, and long strait hair that is dyed black with little red bits and worn so that it covers my left eye. I do it 'cause... they.. earned it... I guess...
I only tease, but what would a Nintendo fanboy look like [destructoid.com]?
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I think you took my "fashionable" comment a bit too literally.
Re:Someone show this to Sony (Score:5, Insightful)
I love Nintendo and I mostly agree with what you've said, but I do think Nintendo made a bit of a mis-step here. True, the owners are getting 'over excited' and they aren't using it correctly. I do feel, though, that Nintendo does share at least some of responsibility about it.
I don't imagine my opinion will be too popular, so I'll explain my thought process a little better. (Hopefully this'll prove at least that I'm not intentionally trying to troll.) I've been thinking about this a lot over the last week after being bombarded with pictures of broken TV's and black eyes. The first question I asked myself was: "How would I feel if this were Sony in Nintendo's shoes?" The answer is: "Geez, they're hyping up natural motion of the controller and it didn't occur to them to use thicker straps?!" I'm trying to be fair, I don't want to praise Nintendo for something I wouldn't forgive Sony for.
I think Nintendo should have included the thicker straps originally. But I have to be honest, this isn't exactly a big dramatic issue with me. If Nintendo had never responded to the breaking straps issue, I wouldn't have paid much attention to it. This is more of a 'hindsight is 20/20' thought than some opinion blown out of proportion.
Re:Someone show this to Sony (Score:5, Insightful)
I think that they have reacted properly but let's not place the blame on anyone here. Nintendo underestimated the response, gamers were excited and engaged, an unforseen problem happened, and Nintendo resolved it. End of story.
You're all wrong! (Score:3, Funny)
They must take responsibility and lower the quality and excitement quotient of their games, obviously.
FFS you shouldn't need to tell people a billion times not to chuck something. Such that when they do, and that som
Interesting dichotomy (Score:2)
True, the owners are getting 'over excited' and they aren't using it correctly.
but then you contradict yourself with
Nintendo does share at least some of responsibility about it.
No, Nintendo doesn't share any responsibility, especially when you admit that customers are not using the Wiimote in a manner that is appropriate. You can't have it both ways. If the people playing the games are using it responsibly and the Wiimote still flies out of their han
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I find this response funny because it's the exact opposite that I'm
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It's like any other safety feature. It's supposed to provide reasonably effective protection when things go wrong.
If Ford decides to make my seat belt out of tissue paper, then they are partly to blame when I go flying through the windscreen... even though the actual collision was not their fault at all.
I've never handled a Wiimote, so I can't judge whether the strap is reasonably good or not.
B
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Re:Someone show this to Sony (Score:5, Insightful)
Go watch this video [youtube.com], then tell me it's normal behavior. (Make sure you have the sound on so you can hear the heart-sinking WHAM!) Excited or not, I don't think anyone reasonably expected players to be trying to throw 100 MPH pitches!
Although, I find it interesting that every case of strap breakage has had only one outcome for the Wiimote: It still works! I mean, if you watch the video above, you'd think that it's in a million pieces after that. Nope, he picks it up and tries to throw another 100 MPH pitch. (!)
Of course Nintendo realized that. That's why there are 3,462.70871 warnings about clearing your space, wearing the wrist strap, not using the Nunchuck for this game, etc. Nintendo just didn't expect people to throw with enough force to break their straps and send their Wiimotes crashing through thick panes of glass.
Re:Someone show this to Sony (Score:5, Insightful)
Re:Someone show this to Sony (Score:5, Funny)
Re:Someone show this to Sony (Score:5, Insightful)
That's actually what I find the oddest about this situation. Nintendo has, historically, made extremely durable hardware. Much more durable than there is any sane justification for. I remember way back in the day a letter to Nintendo Power about a family who (somehow, accidentally) ran over their NES with a Lincoln Continental. They had to unscrew it and re-seat the casing so cartriges would fit, but then it worked just fine. Who on earth would expect that? Here you see someone throwing a controller full force directly into a wall, and it works just fine.
Hence I'm rather surprised that the wiimote strap wasn't over-engineered beyond what Nintendo expected people would do such that it would still manage quite well when abused in ways Nintendo hadn't imagined. If instead of videos of the wrist strap breaking, YouTube had videos of people hooking the strap over something and doing pullups on it, I would not have been surprised.
Given their history and engineering standards, it's quite possible that from Nintendo's persective they do consider this a failure on their part.
Re:Someone show this to Sony (Score:5, Informative)
Also a quick google for "gameboy iraq" will pull up a number of refferences to the gameboy that the Nintendo World Store in NYC has on display. The thing is fusedtogether after going through a bombing of a barak in desert storm. The awsome part is that it still plays tetris (sure, it needs an AC adapter, and some of the lines are dead, but it is still awsome
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That's why i'm actually quite surprised, negatively, about the DS-lite hinge problem. It just cracked wide open on mine! Luckily, it's not that important.
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Re:Someone show this to Sony (Score:4, Informative)
Nintendo ALWAYS does massive beta test, PUBLIC beta tests, Real world usage beta test.
There were all KINDS of wonderful secretive "get the word out" Wii parties going on. (part of the Wii ambassador program)
Here I'll link a few:
http://gonintendo.com/?p=6254 [gonintendo.com]
http://www.kotaku.com/gaming/top/secret-wii-parti
http://forums.nintendo.com/nintendo/board/message
http://picturethis.clubmom.com/picture_this/2006/
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I'm 6'5" myself and drive an Impreza WRX... and fit in it really well. Like you said it has a lot of headroom... and I find that it has plenty of legroom. The newer models have even _more_ legroom (2"!) than before.
I guess all of your height must be in your legs. I tend to be fairly evenly split. I have a friend who's as tall as me, but his head touches the ceiling in my car! (He has a _really_ long torso).
Anyway... until the American car companies figure out how to provide a good looking sporty
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However, I do agree that Sony should learn a lesson. One thing that Nintendo has ALWAYS excelled at is customer service. Nintendo is replacing the straps as good PR, not because they need replaced. Just as Nintendo was taking tradin
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So what you're saying is that pro ball players shouldn't play the Wii? I thought it was the console for everyone!
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1. In bowling, you try to swing as hard as possible
2. At the bottom of your swing, you are told to release the B button. The B button is the index finger, and if you release it too much then you significantly lower the amount of grip you have.
3. If you lose your grip at the bottom, it'll head straight for the television.
It's still ridiculous but it's more understandable, knowing this.
Re:Someone show this to Sony (Score:5, Informative)
This isn't the first time they've done such a thing, nor the biggest. The Famicom recall [wikipedia.org] of 1983 set a precedent, after which Microsoft's failure to promptly recall the Xbox when it had launch problems probably was what really cost themthe Japanese market. After that, recalling a bunch of piddly wrist straps that cost more to ship than they do to manufacture is nothing.
And in fact, this is how Japanese businesses typically behave in the Japanese market. Taking responsibility, sometimes more than they deserve blame for, and making it right, even if it means the president of the company has to go from Okinawa to Hokkaido and personally ring doorbells and apologize to everyone who was wronged.
Re:Someone show this to Sony (Score:5, Informative)
No, this isn't how every Japanese business behaves. Many companies have covered up and denied problems, it's no different than Western companies. In fact, it's customary for companies there to cover up problems, quietly address them and release those fixes in subsequent models. Mitsubishi a few years ago was discovered to be covering up defects in their automobiles. I think one of their own veteran test drivers, who had been very loyal to the company ultimately helped to disclose these problems. There have been cases where people have gotten sick at restaurants and they offer a palty sum of money, not even enough to cover medical expenses. And, the last time I check Sony was a Japanese company and they've tried covering up countless problems and in fact have often failed to recall defective products.
If anything, it's easier for companies to get away with this in Japan than it is in the US because Japanese are a lot less likely to become vocal and try to fight a big company. They certianly don't engage in lawsuits like Americans do.
I do agree, however, that when someone is has been uncovered of wrongdoing they will openly apologize for it. In the US corporate management will deny everything and make excuses to the bitter end. In Japan they'll hold a press conference and make a direct apology to everyone, stating how they've shamed themselves, their family and their company. You'd never see that in the US. Then again, many Americans think money is the best form of apology and a CEO apologizing would be seen as an admission of guilt and thus paving the way for a lawsuit.
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And then, dressed in a ceremonial kimono, he will plunge the tanto into his abdomen and drag it across, opening a deep painful wound. After the cut has been made his second will perform the daki-kubi, nearly decapitating the businessman with a precision slash of the sword.
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It's that attitude that will win in the US consumer market as well. When you have one company that will bend over backwards from CEO down to make it right, consumers remember. I hope th
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PA got it right (Score:5, Funny)
Though no matter what the fault here, good for Nintendo to listen to the consumers and actually do something about it. Good PR, IMO.
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not a recall (Score:5, Informative)
"As of Monday, anyone who has any problems or concerns about the integrity of their Wii Remote wrist straps can call Nintendo Customer Services for a replacement strap. This is not a product recall. The current wrist strap is fine - it has passed all safely standards and does the job. This is simply a precaution because we are aware of the concerns over their safety. All new Wii Remotes and Wii consoles will ship with the new, thicker wrist strap. Even though the original straps are perfectly adequate for normal play, we can't control the exuberance of players."
Re:not a recall (Score:5, Insightful)
While I mostly agree with you about this (I'm the proud owner of a Wii and I have *never* accidentally let go of the wiimote), there's no question that it's a good move by Nintendo because the wii was designed to be played by lots of people. Like so many others, I've been astounded by how gaming n00bs have totally taken to the wii; my gf (who was certain that the wii would be the end of our relationship) now beats me at Wii Sports Golf regularly. Obviously, I've embraced how easy to pick up and play the wii is, and am happily amazed by how many people play it at parties and get really, really into it.
Having said that (and as much as I love watching people have fun with the new toy), I get really nervous about people getting so into it that they forget they're just playing a game, and I can't count the number of times that n00bs at my house have accidentally let go of the controller, while, say, power bowling. This weekend, a wrist strap finally snapped, and though the wiimote went flying, it thankfully missed the tv and bounced harmlessly off the wall.
Class act by Nintendo! Now I can revel in watching my stupid friends play Nintendo without freaking out on the inside about whether I'm about to end up like one of these guys! [wiihaveaproblem.com]
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boss type guy: wiimotes flying into things? I need to see strap guy about this...
strap guy: hey boss.
boss: did you test the strap to see if it could withstand the forces generated on it by a wiimote going 50+ mph?
strap guy: why would I? you aren't supposed to throw it, in fact there is a safety screen to that effect in every game, s
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TW
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Heres another idea. They could pause the game for 5 seconds if you swing too wildly. That would d
Re:not a recall (Score:4, Insightful)
strap guy: why would I? you aren't supposed to throw it, in fact there is a safety screen to that effect in every game, sometimes more than one.
case guy: I tested it. Case can withstand impact into cement wall when thrown by pro baseball pitcher. Both fastball and curve.
electronics guy: I also tested it. Accelerometers and PCB remain functional when experiencing forces like blow from karate master.
strap guy: Shut up, guys. You aren't helping me here.
boss: Hm, true, we have no reports of broken controllers, only straps. But we do have that warning screen right?
warning screen guy: Yes, but nobody reads warnings. Ask U.S. Surgeon General.
strap guy: Shut up!
That's basically the problem. As you can tell from the fact that even after being hurled at 50+ mph the wiimote still works, Nintendo usually has a very high standard of durability. It's unusual that Nintendo would let something like this slip. Especially when the entire purpose of the strap is to prevent the wiimote from flying off if someone accidentally lets go of it. If there was anything that should have been engineered beyond the expected limits, it's the safety strap.
I don't really think it's Nintendo's "fault", as in I don't think they are shipping a negligently shoddy product. I do expect more from Nintendo though. I do think their response is the correct one, and a classy one to boot.
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BTW, ever notice that the Wiimote is smooth plastic without a hint of texturing or a rubberized surface to help hold it in place? I see this as an "upgr
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There is probably no nice, clean aswer to this, but I wonder to what extent companies should be liable for damage caused by their product when used inappropriately.
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just in time (Score:4, Funny)
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I jest! But I want my new shiny wriststrap! Whaddaido?!
Monkeyboi
Alternate solution (Score:4, Funny)
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Har har (Score:2)
You can't fix stupid (Score:5, Interesting)
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'Nuf said!
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"The strap is meant to prevent you from dropping it accidentally, not from attempting to THROW IT HARD ENOUGH TO RIP THROUGH TIME."
Soooo unlucky.... (Score:4, Funny)
Re:Soooo unlucky.... (Score:5, Funny)
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And yet, some of them broke their light in the ceiling
Seems even more unlikely.
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Video games are traditionally played facing a television set, not facing a fireplace.
(With the obvious exceptions of "Nasty Ornament Shooting Gallery" and "Super Nasty Ornament Shooting Gallery".)
Go Nintendo (Score:5, Insightful)
Plastic controller covers, Gameboy scratch-protector screens, cracked button in the N64 controller... I've never had to pay for a replacement bit. (whereas other companies would probably make me buy a new controller rather than send me a button) Just speaking from personal experience, but this is quite possibly the #1 reason I'm still a Nintendo fanboy after all these years.
I really feel like companies these days have forgotten the old adage about "you have to spend money to make money." When I was twelve years old, dropped my Gameboy, and cracked the plastic screen cover, they COULD have been jerks and made me pay ten bucks for it. But they didn't. They even swallowed the shipping charges. And then I bought a SNES... and an N64 (sigh)... and a Gamecube...
You get the idea.
Whereas every time I've needed something from Microsoft, it's been like pulling teeth and... (looks around) GEE! No X-Boxes here!
Customer loyalty isn't a myth.
These are simply cases of "dumb" (Score:5, Interesting)
Everyone should also view this report:
http://www.nintendojo.com/fullfocus/view_item.php
If the default straps can take that, then people are just really dumb if they manage to break them.
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Do you expect that to stay the same for the next 5+ years? You know, you only need to let the Wiimote slip once to kill your expensive Plasma. If your strap survived the first three weeks, thats all good and fine, but 250 more weeks still to go.
The strap is there to prevent Wiimote accidents from doing harm to the environment, just because you havn't yet witnessed one of those accidents doesn't really prove anything.
Things you swing that don't have a strap... (Score:3, Insightful)
2. Tennis raquet
3. Squash racquet
Louisville Slugger, Head and Prince are begging for lawsuits...
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Also (Score:2, Insightful)
Even still, this uncoordinated person, his teenage uncoordinated son, nine year old uncoordinated daughter, and six year old uncoordinated son all have been playing Wii Sports since November 19th and none of u
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Re:Oh, this was on final Jeopardy last night! (Score:2)
The Wii remote is designed with a lip on the bottom where the B button is located. Using your index finger you should easily maintain control over the remote. If you can't, then it's your ineptness that is causing the damage and not the safety strap.
Seriously, why don't the sweaty people invest in gloves [engadget.com]. Isn't that what the professional players wear [holabirdsports.com]?
In other news... (Score:5, Funny)
Becareful with casual derogatory labels. (Score:2, Informative)
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...after much giggling and photo-taking??? (Score:2)
Wii straps breaking, happened to me (Score:2, Interesting)
Board Meeting (Score:3, Funny)
"Wait.. so... people actually aren't capable of holding onto an object?"
"...yes... apparently the market we are selling to aren't the most physically capable beings."
*Sigh* "Ok... fine. Let's make it more durable so even people who aren't capable of holding onto something can play Wii."
You pansy. It IS a recall... (Score:2)
First, I can't say I've even seen a "correction" on SlashDot. Ever. One has to wonder what advertiser threatened to pull what ads to make this near Act of God happen.
Second, it IS a recall. From some actual news sources...
Nintendo recalls Wii straps, DS adapters
http://www.washingtonpost.com/wp-dyn/content/artic le/2006/12/15/AR2006121500932.html [washingtonpost.com]
(Shitl
Re:"People are stupid" is not an excuse (Score:5, Insightful)
You'd almost think that people managed to hang onto these things because letting go is stupid. IMO the problem is that Nintendo put straps on to stop accidental dropping they tried to be helpful and its backfired. The should have just removed the straps so people didn't think "hey this strap must be able to with stand me throwing it really hard, I mean I do that with my digital camera all the time don't I?"
These people are muppets, probably Gonzo.
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Well, for one thing, these items do go flying on a regular basis. But they are outside, on a green or in a court, not 3 feet from your plasma screen.
Secondly, there are no buttons that you are fiddling with while swinging your tennis racket or golf club, which certainly has an effect.
Re: You don't "Fiddle with Buttons in Wii Sports" (Score:3, Informative)
Secondly, there are no buttons that you are fiddling with while swinging your tennis racket or golf club, which certainly has an effect.
For Wii Sports you Do not 'Fiddle' with buttons while you are in game. Hell, 3 of them you can play without touching Any buttons.
Tennis - Though you can t
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Wow. Thou dost protest a little too much. Besides not addressing my other point - that you are fucking outside with the other examples - you seem to think that Wii Sports is the only thing you play with a Wii.
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You play the drums outside?
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You really are just going to dodge, aren't you.
I'll go through this one more time. Your examples (tennis, baseball, drumming) are things you don't do in your living room, where your expensive TV lives. Also, while you may be able to play Wii Sports with not a lot of buttons, Wii Sports is not the only game people play. Rayman is big for instance, and requires you to do all kinds of wacky things with the controller (like whirling it around).
Got it, fanboy?
No, probably not.
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"People are stupid" IS an excuse (Score:2)
In my experience, the controller doesn't even track movements that fast very well so all you're doing is overexerting yourself and making yourself look even more ridiculous. I'm stumped as to why swinging the controller AS HARD AS YOU POSSIBLY CAN could be construed as 'normal' gameplay. It says everywhere in the manual and in gameplay, swing gently. A gentle motion is far more accurate than this WiiMote hurdling exercise s
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No no, of course not, that guy is an idiot, and it is unreasonable to try and design with that in mind. But this is the same video everyone points to - I really don't think its representative of the Nintendo user base. Its one idiot on a video. On the other hand, Nintendo obviously feels that the issue is pressing enough to bother with the new strap, so the problems are there.
Look I really don't get how pe
Re:What the Hell is going on here... (Score:4, Insightful)
Yeah, because if this had been Sony there wouldn't have been a recall, they would flat-out state that it is the customer's fault, and do nothing to fix the problem. Why would the rootkit come up? Well, what was their response?
The fact that Nintendo is fixing the problem -- in fact, already fixed it on newly shipped wiimotes, this recall only affects purchasers of the initial lots -- is the only reason they're getting a pass and some people are calling the wiimote-flingers dumb. If Nintendo was giving their customers the finger like Sony does, you would see a different reaction.
The reason you don't get it is because you think that everything is equal and you can ignore context. Nintendo and Sony are not the same company, and this is an example of why.
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The question is how do they go about it.
If you don't think there is any difference at all between the behavior of Sony and Nintendo, then you either have been paying absolutely zero attention and are saying "They're the same because I don't know any better", or you are the one who is smoking.
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I doubt you could find a PS1 that has been in use for 10 years that still works. Very few people I know
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Its called Karma...
Nintendo has spent years producing high-quality products while providing exce
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