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Games Science

Inside the Largest Virtual Psychology Lab In the World 81

bearhuntz writes: Riot Games has been using League of Legends as a psychology lab to run scientific experiments and reduce toxic player behavior for a while now. This article explains some of the experiments they're doing, and what the results have been. "For example, one product is a restricted chat mode that limits the number of messages abusive players can type per match. It’s a temporary punishment that has led to a noticeable improvement in player behavior afterward —on average, individuals who went through a period of restricted chat saw 20 percent fewer abuse reports filed by other players. The restricted chat approach also proved 4 percent more effective at improving player behavior than the usual punishment method of temporarily banning toxic players. Even the smallest improvements in player behavior can make a huge difference in an online game that attracts 67 million players every month."
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Inside the Largest Virtual Psychology Lab In the World

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  • by turkeydance ( 1266624 ) on Tuesday January 27, 2015 @06:39PM (#48919225)
    ah. that's better.
    • Re: (Score:1, Interesting)

      by Anonymous Coward

      I'm somewhat disturbed at how often we see Westerners, especially ones who should know better (like academics, students, and professionals) so actively supporting and forcing outright censorship on others.

      While they have the right to express such ideas, anyone claiming to support Western ideals just cannot support censorship at the same time. It's inherently contradictory, and extremely hypocritical, to do so.

      It's bad enough when censorship is used by those in power to maintain or increase their power. But

      • by Fwipp ( 1473271 )
        This just in: Not letting shitty people send as many messages in your game for a short while is "outright censorship." Even 4chan has mods, you know.
        • by blue trane ( 110704 ) on Tuesday January 27, 2015 @08:42PM (#48920005) Homepage Journal

          Why can't you just use an /ignore function? Why impose your idea of what is abusive on everyone else? We have the technology to implement censorship at the client, without forcing prior restraint upon anyone.

          • Why impose your idea of what is abusive on everyone else? We have the technology to implement censorship at the client, without forcing prior restraint upon anyone.

            Because stupid people, I'm afraid.

            The (cynical?) entrepreneurial amongst us long ago learned that the quickest and easiest buck to be obtained is the stupid dollar. Fully 50% of the population is at one's disposal if one has a sufficiently guilt-free complex. The work is probably as rewarding as taking candy from a stupid baby and certainly much easier (if you enjoy that kind of thing, that is).

            To me it's always been a bit of a cop-out. I'm sure it is easy once one gets past one's moral event horizon, rathe

      • by Skidborg ( 1585365 ) on Wednesday January 28, 2015 @12:46AM (#48921265)
        Why, exactly should Riot Games be obliged to spend their resources supporting a toxic player that their other (profitable) players find distasteful? They have a business to run. Don't pretend that LoL matches are some kind of forum for enlightened and creative thought. It's a game. A game which is made worse for all involved when enraged ranting is allowed to fill the chat in place of useful tactical communication.
        • Why wouldn't they want to implement an "all things to all people" approach, where you could experience only the chat you wanted to see, while they could still rant? Isn't this really about imposing personal taste on others?

          • Racist-ranting 12-year-olds aren't the most profitable demographic, and FTP players are the product, not the actual customers.
      • by ezdiy ( 2717051 )
        Well put, though a bit fallacious.

        Reddit, HN and even slashdot are not censorship, but democratic rule of the mob. Majority conservative groupthink silencing the outrageous opposition.

        Mobs can be smart (delphi method), or dumb (torches and pitchforks).

        Sadly its often the case of the latter because people refuse to be rational about their confirmation bias. Exact same thing goes in politics or cultures in general.

        But I'd defer dissing democracy as such just because people are so bad at executing it
  • by Stormy Dragon ( 800799 ) on Tuesday January 27, 2015 @06:43PM (#48919259)

    The largest virutal psychology lab. The scientists have just been conditioned to think it is.

  • by Ziggitz ( 2637281 ) on Tuesday January 27, 2015 @06:48PM (#48919307)
    This is a common practice used by a huge number of consumer facing businesses. Just off the top of my head I imagine Youtube, Facebook and Amazon all eclipse League of Legends in terms of A/B testing
    • Re:I doubt it (Score:4, Interesting)

      by zippthorne ( 748122 ) on Tuesday January 27, 2015 @07:00PM (#48919385) Journal

      A/B testing is using feedback from your users to determine how to configure your product so that it is most useful to them. What LoL seems to be doing is using feedback from their product to change the users to be more useful...

      • It's an understandable move. In a FTP multiplayer game, the userbase is half the product you're selling to the real paying customers.
  • Why not let abuse take place online in virtual environments? Instead, this psychology of banning and throttling likely leads to more offline abusive real-life suffering.

    If terrorists spent all their time flaming on message boards, wouldn't it be better than if they were banned and decided to go out and do some real violence?

    • Real terrorists are born of actual life conditions that social media butterflies and game-playing losers could not imagine in their most lethargy-fueled nightmares.

      It is amazing how much time first-worlders can waste and still continue to exist, even prosper.

      I can't see this absurd status quo continuing much longer.

    • So why are you posting here? Shouldn't you be posting on site with no moderation?
      • Well I can set my filter to -1, and hide the moderation scores, even though it doesn't work too well: for example, a post above that was rated -1 (as a response to it noted) was not fully displayed; I had to click on it to read it. I wish slashdot would fix that bug so when I tell it I want unfiltered comments with no moderation scores, I can see everything.

        BTW I lost my mod privileges here over a decade ago, after I upvoted this comment [slashdot.org].

    • Why not let abuse take place online in virtual environments?

      Because it sucks and leads to much more offline abusive behavior by otherwise good people after they have been repeatedly harassed.

      Instead, this psychology of banning and throttling likely leads to more offline abusive real-life suffering.

      The opposite is true. Because the natural abuser is inclined to fight through any system thrown at them, throttling and other attempts drain their energy more than simply letting them post would, leading to more

      • by guises ( 2423402 )
        We do not know any of those things. We do know that trolls are sadists [psychologytoday.com], but it's taking a jump to suggest that the average abusive League of Legends player is a troll. At least by the strict definition of troll used in that study.

        A lot of people act like it's just bad luck that League of Legend's player base is so abusive, or they say things like "Isn't it too bad that MOBAs attract such a bad group of people?" I hardly ever see the community blamed on the game itself, but you're talking relatively high s
      • "The opposite is true. Because the natural abuser is inclined to fight through any system thrown at them, throttling and other attempts drain their energy more than simply letting them post would, leading to more relaxed (or at least less) behavior offline.

        Not to mention, we all know that trolls online are probably losers who would never in a billion years have the nerve to say or do anything offensive offline..."

        Yeah, but I have personal experience with censorship leading to depression. After being banned

        • Sounds like the system worked perfectly then. Others were not affected by your miasma, and depression would naturally lead you to interact less with others.

          Your mental health is nothing compared to the tens or thousands of mental states you negatively impacted.

    • Instead, this psychology of banning and throttling likely leads to more offline abusive real-life suffering.

      Factless speculation.

      Actually, when people behave better online, and are surrounded by people behaving better online, the net result is better real life behavior.

      See I can do it too.

      • So do a real psychological study, not like this one which doesn't examine the potential ramifications of banning and throttling.

    • ... Because then people would stop playing their game and start playing one made by devs who cared?
      • Why can't devs who care implement filters for clients, so each person gets a custom view, and no one is censored? Is it too hard, or is this a political control thing?

        • Because that creates more work for the client, which isn't actually something most clients want? If it's a political control thing it's completely redundant. There is never anything of intellectual value discussed in a LoL match.
  • But, voice is worse (Score:2, Interesting)

    by Anonymous Coward

    I played derivatives of it like hon or maybe dotA, I forget. But in my brief time playing trying to get the hang of it, I just remember being told that I was a retard and a faggot and that I should kill myself. I think I missed something in mid as well.

    I've played fps with voice chat, and people get mad when objectives fail but I think most people are just doing their own thing and try to make up for crappy players by upping their own game. Some don't even care because it's more about having fun than anythi

    • The more one of your players dies, the stronger the other team gets. It often literally is that player's fault you lose.

      I'm trying to get S2 to reduce that effect because it heavily limits the effect of your own play -- making it approach a game of chance, rather than skill.

  • I was expecting this to be about slashdot.
  • Turning ingame chat OFF does a lot of favours for the game - I don't even see what other players are typing while I'm shooting the snot out of them from clear across the map.

  • by Sowelu ( 713889 ) on Tuesday January 27, 2015 @08:32PM (#48919939)

    ...addressing the common theme in the above comments collectively. Trying to make people act less anti-social, in a privately run setting, is horrible censorship and a terrible evil? Trying to get people to act civilly is more unethical than telling people to kill themselves? Are you serious? I hope you don't take that approach raising kids, or managing workers. Jesus Christ.

    • It's the forcing that's the issue for me. Try with words, not bans or throttling. Or if your words aren't good enough, just /ignore them.

      The implications of this story go beyond the mechanics of the particular game involved. It's branded as a psychological study; you don't think people will try to use the conclusions in other social media settings?

      • I see where its going. If you make the assumption that players who just sit around and shout "puta puta puta" at their teammates the entire game, and they can't be corrected. They don't understand what they are doing, or so the assumption goes.
        The big question is basically: How many of these people understand they are toxic, and how many can improve themselves? I see why they call it a study in psychology, since the subject here is interisting.
        If its valid for a study is a entirely different issue, since i

      • by Salgat ( 1098063 )
        It's the same reason why the guy yelling "I WILL F*** YOUR MOTHER" at Disney World will get kicked out. Riot depends partly on the gameplay experience, including social interaction, for player retention. They are a business and have every right and every reason to push for a more friendly atmosphere that will make for a more enjoyable (and profitable) gameplay experience for their users. I don't want to have to /ignore people in the first place, and am really glad Riot is doing this as a means to reduce thi
  • I really think the toxic community is produced by the game mechanics. The whole notion of a hero that can 'carry' the team coupled with the fact that a player death feeds the strength of said hero makes dying really problematic. The carry hero is going to grow too strong to defeat after a few kills thus making the game bitter for the losing side. As a result, its your own teammates that berate and thrash you, not the opposing team. I do feel like Blizzard's latest rendition of this MOBA model (Heroes of

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