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RIP Xbox Fitness: Users Will Soon Lose Access To Workout Videos They Bought (arstechnica.com) 115

insitus quotes a report from Ars Technica: Xbox users who purchased training videos through the Xbox Fitness app probably thought they were buying a workout program they'd be able to use regularly for the life of the Xbox One, at the very least. Instead, those videos will soon be completely unavailable to those who paid for them up front, according to a "sunset" plan announced by Microsoft yesterday evening. Xbox Fitness first launched in late 2013 with the console, offering a Kinect-powered health app that uses the 3D camera to evaluate users' form as they perform the exercises demoed by on-screen video trainers. The app, which provided 30 basic routines for free with an Xbox Live Gold account, will be coming to an end on December 15. The paid content associated with the app will also no longer be available for purchase, and those who purchased it previously will be able to use it for over one more year before the app becomes completely unavailable to download or use on July 1, 2017. What some have found especially upsetting with the news is that Microsoft has yet to announce any plans to compensate users who have paid for content or to provide downloadable versions of paid workouts that can be used after the phase-out date. Thus, many upset users have taken to the sunset announcement post and various other outlets to speak their mind on the situation. "I bought 140$+ worth of content just this year... I don't want a refund, I want to be able to continue to use what I PAID for !!!!!!!!!!!" Xbox Live user QuickSilver wrote.
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RIP Xbox Fitness: Users Will Soon Lose Access To Workout Videos They Bought

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  • Hey Microsoft (Score:5, Insightful)

    by Anonymous Coward on Tuesday June 28, 2016 @06:29PM (#52409763)

    Fuck you. Die of cancer in a fire.

    That is all.

    • You didn't "buy" anything. You paid for a license to access a video, until the "owner" of the video decided you can no longer view it.

  • by Anonymous Coward on Tuesday June 28, 2016 @06:33PM (#52409779)

    We told you so.

    • Comment removed based on user account deletion
    • You're absolutely right. I'm just confused that the fools who did buy into this haven't modded you down as a troll yet.
    • by AmiMoJo ( 196126 ) on Wednesday June 29, 2016 @05:36AM (#52411745) Homepage Journal

      A change in the law is needed. Companies shouldn't be able to write "buy now" when they mean "rent now". The language should be clear about it.

      Sounds like a class action lawsuit.

      • I look forward to winning that class action lawsuit and being awarded a discount on some microsoft product I never had any intention of purchasing, for my damages.
    • Give a man a fish, he'll eat for a day.

      Sell a man a book, app, or online video and he'll enjoy it until you recall it, turn it off or abandon it.

      • and people wonder why i Pirate? Its for the data because i know one day it won't be there anymore, except for on my hard drive. Death to Microsoft!
      • Sell a man a book, app, or online video and he'll enjoy it until you recall it, turn it off or abandon it.

        Don't buy DRM content if you don't want to. You won't be buying much entertainment material soon enough. Most don't give a damn about a 5+ year old title which is why they are discontinuing it.

        It's funny how people cry over a $40-$60 title but there the first ones to line up at the Apple store to buy the next iPhone for $800.

        • Don't buy DRM content if you don't want to.

          Sometimes it's not that easy. I have bought books from Tor and O'Reilly and other publishers where the foreword very explicitly says that the book is to be sold without DRM. Yet I cannot make a copy of the book because the Nook software stored the unencrypted file in a place inaccessible without rooting the device.

          Which to me violates the spirit, if not the letter of their agreement with the publisher.

          • I think books are a good candidate for DRM because keeping a huge library of books doesn't require extensive cost to maintain it. Games are a whole other story and monetizing it is not always possible.

            • Good candidate or not, I pay for books which the publishers have been kind enough to insist on being sold without DRM, but the agency that delivers them is effectively applying DRM regardless even though the work itself EXPLICITLY says it is not to be sold that way.

              • The problem is that to change the model you need to convince the 95% that don't care or don't know to stop buying the books that way. For that reason you aren't going to see change.

                • Actually, if they are, in fact violating the terms under which the books were to be published, you need 0%. Plus one sufficiently active lawyer at O'Reilly, TOR, Baen, or whoever.

                  This isn't a market thing, it's a legal thing.

  • Fool me twice... (Score:5, Insightful)

    by chill ( 34294 ) on Tuesday June 28, 2016 @06:34PM (#52409789) Journal

    This is just Microsoft once again making certain your bought and paid for content Plays For Sure! [wikipedia.org] (tm)

    • by raymorris ( 2726007 ) on Tuesday June 28, 2016 @07:32PM (#52410043) Journal

      I find it interesting that the Microsoft announcement says "This includes content youâ(TM)ve purchased." Not "subscribed to", "purchased". I wonder where else they used the word "purchased". I'm sure they have some BS in the tiny print, but if the bold print says "purchase" in multiple places ...

      • by dmbasso ( 1052166 ) on Tuesday June 28, 2016 @07:56PM (#52410151)

        It's even more interesting when you contrast it with the way the media conflate copyright infringement with stealing. When someone makes a bootleg copy of a movie, the original is still accessible. When someone steals something from you, you lose access to what has been stolen.

        So, when will we read the news "Microsoft will steal workout videos from consumers"?

        • It is even worse here in Germany: an unlicensed copy is called a "robbery copy".

        • by rhazz ( 2853871 )
          I think to "steal" would mean Microsoft ends up with the item in the end. In this case Microsoft is actually destroying the property of their customers.
        • Stealing is something that people do to corporations, not the other way around. The fundamental right underlying all laws is the right of corporations to make money. If you do something that prevents them from making money, that's stealing. If they do something that hurts you, including taking away something you've paid for, that's just exercising their right to make money. It's not stealing, because no corporation is harmed by it.

      • by Anonymous Coward on Tuesday June 28, 2016 @10:34PM (#52410705)
        This could be entertaining in New Zealand, as it looks as if it probably contravenes the Consumer Guarantees Ac (CGA) [consumer.org.nz]. Which says, goods and services must be as described, and furthermore explicitly prohibits small print from saying otherwise. [consumer.org.nz]

        No contracting out
        Sellers cannot exempt themselves from their obligations under the Act, even if they put it in a contract.

        The Act is enforced by the Commerce Commission (a Government body). The Commission can take traders to court if it thinks they have breached the Act. (And it does)

        And no, MS can't say that the governing law is Washington state, USA. Well, they can, but it has no effect (see above), and doing so is itself an offence under the act.

        That is, if a consumer might reasonably expect that this constituted a sale (and legal precedent in NZ under the CGA has established that means an average, not very well informed consumer), then it's a sale. And Microsoft has a presence in New Zealand and can certainly be fined. The fines are substantial and per incident, so as to discourage writing them off as a cost of doing business.

        Disclaimer: I have no idea if this service was even sold in New Zealand. And if it was, it is important to know who sold it. If it was the local games retailer, then they are liable. If it was through Microsoft's on-line store, then they bear responsibility.

        • by AmiMoJo ( 196126 )

          In the UK, I'd suggest contacting Trading Standards as a starting point. This might be covered by the Sale of Goods Act, which says that goods must last "a reasonable length of time". For goods like this I think "reasonable" would be "lifetime of the console" at least.

    • Don't forget the Zune marketplace, which replaced Plays For Sure. MS closed it as well.
  • could have left it at that
  • by Anonymous Coward on Tuesday June 28, 2016 @06:39PM (#52409821)

    ...die by the cloud.

  • They didn't buy it (Score:5, Insightful)

    by Snotnose ( 212196 ) on Tuesday June 28, 2016 @06:50PM (#52409871)
    They bought a license to let them use it. This is why I don't buy anything in the cloud, if I don't have the physical media then the thing I "bought" can go away at any time.

    When I buy a game and "they" take down the multi-player servers, I get it. I can still play the single player game, but can no longer shoot n00bs. In this case, I can no longer sit on the couch eating ice cream while watching Jillian Michaels's ass. They took away my single player game which, had the game been designed correctly, would put exactly 0.0% load on anybody's servers. Of course, the game was poorly designed such that they wanted telemetry on who watched her ass when, hence the game you bought has to go away.

    And yeah, I know single player games are going to this model. Wanna guess how many games I've bought that use this model? If you guessed 0.0% then you get a prize.
  • Stay away from Microsoft digital media purchases! This should absolutely send people running from the Microsoft Windows Store. Whoever thought that this was a good or even plausible idea must be brain-dead. It's the best advertisement for Google Play that I've seen yet!

  • by JustNiz ( 692889 ) on Tuesday June 28, 2016 @06:57PM (#52409891)

    This is far from the first time that Microsoft have totally cut off users from DRM'd content that they have already bought. Its already very well-known that Microsoft clearly feel free to fuck their own customers over anytime they please.

    When will people finally get it? If you don't want the risk of your media/games/apps library just disappearing one day, STOP BUYING FROM MICROSOFT. That includes buying any platform (e.g. XBox, Microsoft phones, tablets) that lock you into only buying from the Microsoft Store.

    • by Beeftopia ( 1846720 ) on Tuesday June 28, 2016 @09:15PM (#52410457)

      In the past, Microsoft used to piss off other businesses by crushing them, ruthlessly.

      Now, they are gratuitously fucking with their non-captive PAID UP customer base. That's just bizarre. Incomprehensible. Smells like poor management.

      If you think your customer is captive, sure, you can squeeze them, if they have limited other choices, as the typical person does with an operating system. But with non-captive customers? Smells like poor management. It seems like a management philosophy that permeates the Windows and Office divisions is spreading to the non-captive-customer divisions.

      • by JustNiz ( 692889 ) on Tuesday June 28, 2016 @11:54PM (#52410999)

        >> That's just bizarre. Incomprehensible. Smells like poor management.

        Not really. They've discovered that the public really are mostly made up of schmucks who will still queue up to buy the next XBox no matter how much Microsoft fuck their own customers over.

        • by AmiMoJo ( 196126 )

          Because it's more complex than just "hate Microsoft -> don't buy Xbox". There are basically two current gen consoles, because Nintendo's product isn't very competitive. Sony is also an evil global megacorporation that screws customers regularly.

          Third party developers make some pretty good games for these machines. At least these days most titles are multi-platform, but you still have to pick one or the other. And these days, if you are really into games you don't have much choice but to be screwed over b

          • by JustNiz ( 692889 )

            > but you still have to pick one or the other. And these days, if you are really into games you don't have much choice but to be screwed over

            Yes you absolutely do have a choice to not be screwed over, or at least to very much minimize the risk:

            1) Don;t buy Xbox. I don't remember ever hearing Sony pulling the plug on peoples already purchased software. I don't follow Microsoft but even I have heard of at least 3 times now that Microsoft have done it.

            2) get your games on media not as downloads.

            3) game on

  • by itamblyn ( 867415 ) on Tuesday June 28, 2016 @06:59PM (#52409901) Homepage
    I feel like MS has missed the fact that there are a lot of Xbox users out there that bought the machine specifically for the Kinect and associated content. If I wanted an ultimate gaming platform I would have bought a PC. I bought the Xbox because the Kinect is fun and gets you off the couch. Just because non-gamers don't rant and rave on the internet about Xbox vs PS4 specs doesn't mean they shouldn't have some say about how the platform develops.
    • I feel like MS has missed the fact that there are a lot of Xbox users out there that bought the machine specifically for the Kinect and associated content. If I wanted an ultimate gaming platform I would have bought a PC...

      If you're wondering why you were "left out" and feel like Microsoft missed some "fact", please understand that the other 99.999% of XBox owners bought an Xbox specifically for this reason.

      Don't think for even one second that your demographic matters here in the rather large pool of revenue generated from a gaming platform...

      • Actually the original vision for Xbox One wasn't just gaming. Microsoft was pretty clear about this point. In any case, good use of random quotation marks and fictitious statistics. Always makes a good argument better. Well executed.
        • Actually the original vision for Xbox One wasn't just gaming. Microsoft was pretty clear about this point. In any case, good use of random quotation marks and fictitious statistics. Always makes a good argument better. Well executed.

          What percentage of products created for the Xbox fall outside of the definition of "game" again?

          Perhaps that will make it "clear", regardless of Microsoft intent or marketing.

    • I know a few people who only bought the Xbox One for the non-gaming purposes. But like any other MS product, if it doesn't pan out in the short term they're willing to completely give up on the long term growth, recognition, and loyalty that they would gain and instead piss off a group of people. As they keep repeating this I'm not even sure how they plan on even attracting people to new products without the looming fear that support could be yanked at any point.

  • by Anonymous Coward on Tuesday June 28, 2016 @07:07PM (#52409933)

    For decades we've been seeing that if you buy DRMed shit, you can and will lose access to it at any time, either temporarily (such as DRMed games with activation servers taken offline) or permanently (Walmart DRMed music). These events have been the primary headline on CNN, BBC, and other major news outlets.

    By now, if you are still buying DRMed things - either software or hardware - tough shit when you lose access to them. You gave someone else control, so suck it up, bubs. You want a world where that doesn't happen? Buy non-DRMed stuff. There isn't "enough" of it, you say? (1) bullshit, there's more high quality stuff than you'll ever consume in a single human lifetime, and (2) there will be more once it becomes clear to companies that DRM = death in the marketplace. But the message you are sending now is DRM = wild success, so you can't then turn around and bitch that there isn't enough.

    You want me to feel sorry you lost access to some DRMed thing you "bought"? Here's the world's smallest violin, playing just for you.

  • by AbRASiON ( 589899 ) * on Tuesday June 28, 2016 @07:25PM (#52410007) Journal

    Software companies show us exactly WHY users want physical versions of software, why they want DRM removed.
    The fact the console companies have the audacity to charge more for the download versions only makes things worse.

    • by Anonymous Coward

      Software companies show us exactly WHY users want physical versions of software, why they want DRM removed.

      Well, those are two different things. I have plenty of non-DRMed games for example which I don't have any physical media for. GOG [gog.com] specializes in that sort of thing. You get non-DRM "plain old files" that you can backup, move to future computers, run on emulators, whatever. No activation, no DRM, no nothing. And these days they're starting to support native Linux games, too.

      If people want that DRM-free model to succeed, I would recommend buying your games from such non-DRMed outlets, rather than DRMed o

      • If people want that DRM-free model to succeed, I would recommend buying your games from such non-DRMed outlets, rather than DRMed ones like Steam. I've seen some games release on both GOG and Steam simultaneously, and the Steam version with DRM outsold the GOG version without DRM by 5:1 or more! That is sending the message that people prefer DRM.

        If you want companies to release more DRM-free stuff, you need to reward the ones who do, and punish the ones who don't.

        And slightly off-topic, the same goes for music. If you want ownership, buy ownership and not a subscription. Music sellers Bandcamp posted a nice item on their blog on the music industry's confusion over the difference between streaming and subscription based services [bandcamp.com]. Bandcamp grew 35% last year - DRM-free music ownership is alive and kicking.

  • by Anonymous Coward

    Digital Restrictions Management once again helps large companies book profits, while depriving people of what they thought they "purchased".

  • by DutchUncle ( 826473 ) on Tuesday June 28, 2016 @08:13PM (#52410219)
    Maybe someday they will understand what we "techies" have been complaining about for years. Hackers and gamers don't elicit much sympathy; housewives following workout videos might get a different reaction.
  • by Anonymous Coward on Tuesday June 28, 2016 @09:45PM (#52410563)

    Windows 95 had Rolling Stones "Start Me Up" as their anthem when they launched.

    Windows 10 Anthem - by the Police:

    Every breath you take
    Every move you make
    Every bond you break
    Every step you take
    I'll be watching you.

    Every single day
    Every word you say
    Every game you play
    Every night you stay
    I'll be watching you.

    Oh can't you see
    You belong to me? .....

    (Every Breath You Take)

    • Hehe I hadn't thought of that Police song... PERFECT!! Kinda why I refer to Windows10 as "Windows NSA Edition" or alternatively, as a CTD (Computer-Transmitted Disease)...

  • by Blaskowicz ( 634489 ) on Tuesday June 28, 2016 @10:08PM (#52410627)

    I have not much more to say, have trouble believing that Microsoft couldn't secure the rights for 30-something videos or perhaps it's planned both on the short term and steady income.
    Also, by using torrent-like downloads on such 'EOL' content, being mild on users with low upload there would be a trade off users could accept (or don't suffer much if they don't know what upload is and have the hard disk space). But maybe they insist all the way on an "app" that streams so that there's no hard disk space consumed, instant access and work on so called "universal" devices.

    The Microsoft solutions comes as playing nice to lawyers and accoutants first, the "technical purity" of their platform second perhaps and dead last your customers.
    It's very silly, please at least pretend you care. You've even turned off customers with a big, well lit and aerated living room and $90 or something to blow on what you call "universal" content. You might as well still candy and ice cream from children in an early summer afternoon in the park. Invite the local journals and radio stations to come over.

  • Don't you have those videos on your device so you can watch them any time you want to?

    You paid money for them, right? Why aren't these videos on your device then?

    Why do you people accept such a business model (i.e. renting stuff) in the first place?

    Btw - the title is wrong, You did not buy anything. You don't own anything. You rented it. Your lease can and will be terminated anytime.

    Why do people spend money on things they really actually don't like / want? Examples:
    - cars with gear shifters that have a wei

  • by thephydes ( 727739 ) on Wednesday June 29, 2016 @02:18AM (#52411359)
    ... that folks pirate stuff? I have no personal interest in x-box or any apps that run on them (don't own one and have no desire to), but when you treat your customers like shit, then you can't really complain when they treat your product as a freely available commodity. Suck it up MS, you will reap what you sow for previously loyal x-box users.
  • ... it isn't really yours.

  • And they get rid of it. The wife and I were planning to use it as a workout device, since it tracks you, heart rate, calories etc and we're tired of the old workout videos. There was a big selection on the Xbox One. I heard it worked great.

    If MS was smart they'd package the Kinect 2 with hardware that only does the videos (like last generation's Xbox with no disc drive), throw up a simple app store, and workout tracking and sell it as the new Wii.

  • Xbox live support contact number Happy weekend Xbox gamers! If we've missed you, shoot us another phone team here. 1 855 388 0710

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