An anonymous reader quotes a report from The New York Times: There's a big debate in the tech world over whether artificial intelligence models should be "open source." Elon Musk, who helped found OpenAI in 2015, sued the startup and its chief executive, Sam Altman, on claims that the company had diverged from its mission of openness. The Biden administration is investigating the risks and benefits of open source models. Proponents of open source A.I. models say they're more equitable and safer for society, while detractors say they are more likely to be abused for malicious intent. One big hiccup in the debate? There's no agreed-upon definition of what open source A.I. actually means. And some are accusing A.I. companies of "openwashing" -- using the "open source" term disingenuously to make themselves look good. (Accusations of openwashing have previously been aimed at coding projects that used the open source label too loosely.)

In a blog post on Open Future, a European think tank supporting open sourcing, Alek Tarkowski wrote, "As the rules get written, one challenge is building sufficient guardrails against corporations' attempts at 'openwashing.'" Last month the Linux Foundation, a nonprofit that supports open-source software projects, cautioned that "this 'openwashing' trend threatens to undermine the very premise of openness -- the free sharing of knowledge to enable inspection, replication and collective advancement." Organizations that apply the label to their models may be taking very different approaches to openness. [...]

The main reason is that while open source software allows anyone to replicate or modify it, building an A.I. model requires much more than code. Only a handful of companies can fund the computing power and data curation required. That's why some experts say labeling any A.I. as "open source" is at best misleading and at worst a marketing tool. "Even maximally open A.I. systems do not allow open access to the resources necessary to 'democratize' access to A.I., or enable full scrutiny," said David Gray Widder, a postdoctoral fellow at Cornell Tech who has studied use of the "open source" label by A.I. companies.

Karl Bode writes via Techdirt: Tired of being underserved and overbilled by shitty regional broadband monopolies, back in 2002 a coalition of local Utah governments formed UTOPIA -- (the Utah Telecommunication Open Infrastructure Agency). The inter-local agency collaborative venture then set about building an "open access" fiber network that allows any ISP to then come and compete on the shared network. Two decades later and the coalition just announced that 18 different ISPs now compete for Utah resident attention over a network that now covers 21 different Utah cities. In many instances, ISPs on the network are offering symmetrical (uncapped) gigabit fiber for as little as $45 a month (plus $30 network connection fee, so $75). Some ISPs are even offering symmetrical 10 Gbps fiber for around $150 a month: "Sumo Fiber, a veteran member of the UTOPIA Open Access Marketplace, is now offering 10 Gbps symmetrical for $119, plus a $30 UTOPIA Fiber infrastructure fee, bringing the total cost to $149 per month."

It's a collaborative hybrid that blurs the line between private companies and government, and it works. And the prices being offered here are significantly less than locals often pay in highly developed tech-centric urban hubs like New York, San Francisco, or Seattle. Yet giant local ISPs like Comcast and Qwest spent decades trying to either sue this network into oblivion, or using their proxy policy orgs (like the "Utah Taxpayer Association") to falsely claim this effort would end in chaos and inevitable taxpayer tears. Yet miraculously UTOPIA is profitable, and for the last 15 years, every UTOPIA project has been paid for completely through subscriber revenues. [...] For years, real world experience and several different studies and reports (including our Copia study on this concept) have made it clear that open access networks and policies result in faster, better, more affordable broadband access. UTOPIA is proving it at scale, but numerous other municipalities have been following suit with the help of COVID relief and infrastructure bill funding.

An anonymous reader quotes a report from The Guardian, written by Caroline Haskins: On May 7th and 8th in Washington, D.C., the city's biggest convention hall welcomed America's military-industrial complex, its top technology companies and its most outspoken justifiers of war crimes. Of course, that's not how they would describe it. It was the inaugural "AI Expo for National Competitiveness," hosted by the Special Competitive Studies Project -- better known as the "techno-economic" thinktank created by the former Google CEO and current billionaire Eric Schmidt. The conference's lead sponsor was Palantir, a software company co-founded by Peter Thiel that's best known for inspiring 2019 protests against its work with Immigration and Customs Enforcement (Ice) at the height of Trump's family separation policy. Currently, Palantir is supplying some of its AI products to the Israel Defense Forces.

The conference hall was also filled with booths representing the U.S. military and dozens of its contractors, ranging from Booz Allen Hamilton to a random company that was described to me as Uber for airplane software. At industry conferences like these, powerful people tend to be more unfiltered – they assume they're in a safe space, among friends and peers. I was curious, what would they say about the AI-powered violence in Gaza, or what they think is the future of war?

Attendees were told the conference highlight would be a series of panels in a large room toward the back of the hall. In reality, that room hosted just one of note. Featuring Schmidt and the Palantir CEO, Alex Karp, the fire-breathing panel would set the tone for the rest of the conference. More specifically, it divided attendees into two groups: those who see war as a matter of money and strategy, and those who see it as a matter of death. The vast majority of people there fell into group one. I've written about relationships between tech companies and the military before, so I shouldn't have been surprised by anything I saw or heard at this conference. But when it ended, and I departed DC for home, it felt like my life force had been completely sucked out of my body. Some of the noteworthy quotes from the panel and convention, as highlighted in Haskins' reporting, include:

"It's always great when the CIA helps you out," Schmidt joked when CIA deputy director David Cohen lent him his microphone when his didn't work.

The U.S. has to "scare our adversaries to death" in war, said Karp. On university graduates protesting Israel's war in Gaza, Karp described their views as a "pagan religion infecting our universities" and "an infection inside of our society."

"The peace activists are war activists," Karp insisted. "We are the peace activists."

A huge aspect of war in a democracy, Karp went on to argue, is leaders successfully selling that war domestically. "If we lose the intellectual debate, you will not be able to deploy any armies in the west ever," Karp said.

A man in nuclear weapons research jokingly referred to himself as "the new Oppenheimer."

In what's marked as an EU first, the French government has blocked TikTok in its territory of New Caledonia amid widespread pro-independence protests. Politico reports: A French draft law, passed Monday, would let citizens vote in local elections after 10 years' residency in New Caledonia, prompting opposition from independence activists worried it will dilute the representation of indigenous people. The violent demonstrations that have ensued in the South Pacific island of 270,000 have killed at least five people and injured hundreds. In response to the protests, the government suspended the popular video-sharing app -- owned by Beijing-based ByteDance and favored by young people -- as part of state-of-emergency measures alongside the deployment of troops and an initial 12-day curfew.

French Prime Minister Gabriel Attal didn't detail the reasons for shutting down the platform. The local telecom regulator began blocking the app earlier on Wednesday. "It is regrettable that an administrative decision to suspend TikTok's service has been taken on the territory of New Caledonia, without any questions or requests to remove content from the New Caledonian authorities or the French government," a TikTok spokesperson said. "Our security teams are monitoring the situation very closely and ensuring that our platform remains safe for our users. We are ready to engage in discussions with the authorities."

Digital rights NGO Quadrature du Net on Friday contested the TikTok suspension with France's top administrative court over a "particularly serious blow to freedom of expression online." A growing number of authoritarian regimes worldwide have resorted to internet shutdowns to stifle dissent. This unexpected -- and drastic -- decision by France's center-right government comes amid a rise in far-right activism in Europe and a regression on media freedom. "France's overreach establishes a dangerous precedent across the globe. It could reinforce the abuse of internet shutdowns, which includes arbitrary blocking of online platforms by governments around the world," said Eliska Pirkova, global freedom of expression lead at Access Now.

necro81 writes: Robert Dennard was working at IBM in the 1960s when he invented a way to store one bit using a single transistor and capacitor. The technology became dynamic random access memory (DRAM), which when implemented using the emerging technology of silicon integrated circuits, helped catapult computing by leaps and bounds. The first commercial DRAM chips in the late 1960s held just 1024 bits; today's DDR5 modules hold hundreds of billions.

Dr. Robert H. Dennard passed away last month at age 91. (alternate link)

In the 1970s he helped guide technology roadmaps for the ever-shrinking feature size of lithography, enabling the early years of Moore's Law. He wrote a seminal paper in 1974 relating feature size and power consumption that is now referred to as Dennard Scaling. His technological contributions earned him numerous awards, and accolades from the National Academy of Engineering, IEEE, and the National Inventor's Hall of Fame.

Volkswagen has walked away from talks with Renault to jointly develop an affordable electric version of the Twingo car, Reuters reported Friday, citing sources familiar with the situation, in a setback for the EU carmakers' efforts to fend off Chinese rivals. From the report: The collapse of negotiations could mean the German carmaker may have to go it alone in developing its own affordable electric vehicle (EV). Renault will continue designing its electric Twingo, scheduled to hit the market in 2026. Both had hoped that sharing the work would cut costs that represent a key hurdle for European carmakers in the face of cheaper cars from China.

Volkswagen broke off discussions mainly because Renault had wanted to build the car in one of its plants at a time when VW is seeking to fully utilise its European production network, one of the sources said.

An anonymous reader shares a report: In July last year, OpenAI announced the formation of a new research team that would prepare for the advent of supersmart artificial intelligence capable of outwitting and overpowering its creators. Ilya Sutskever, OpenAI's chief scientist and one of the company's cofounders, was named as the colead of this new team. OpenAI said the team would receive 20 percent of its computing power. Now OpenAI's "superalignment team" is no more, the company confirms. That comes after the departures of several researchers involved, Tuesday's news that Sutskever was leaving the company, and the resignation of the team's other colead. The group's work will be absorbed into OpenAI's other research efforts.

Sutskever's departure made headlines because although he'd helped CEO Sam Altman start OpenAI in 2015 and set the direction of the research that led to ChatGPT, he was also one of the four board members who fired Altman in November. Altman was restored as CEO five chaotic days later after a mass revolt by OpenAI staff and the brokering of a deal in which Sutskever and two other company directors left the board. Hours after Sutskever's departure was announced on Tuesday, Jan Leike, the former DeepMind researcher who was the superalignment team's other colead, posted on X that he had resigned.

Michael Larabel reports via Phoronix: Following Germany's Sovereign Tech Fund providing significant funding for GNOME, Rust Coreutils, PHP, a systemd bug bounty, and numerous other free software projects, the FFmpeg multimedia library is the latest beneficiary to this funding from the Germany government. The Sovereign Tech Fund notes that the FFmpeg project is receiving 157,580 euros for 2024 and 2025.

An announcement on the FFmpeg.org project site notes: "The FFmpeg community is excited to announce that Germany's Sovereign Tech Fund has become its first governmental sponsor. Their support will help sustain the [maintenance] of the FFmpeg project, a critical open-source software multimedia component essential to bringing audio and video to billions around the world everyday."

An anonymous reader quotes a report from Ars Technica: It's amazing, and a little sad, to think that something created in 1989 that changed how people used and viewed the then-nascent Internet had nearly vanished by 2024. Nearly, that is, because the dogged researchers and enthusiasts at The Serial Port channel on YouTube have found what is likely the last existing copy of Archie. Archie, first crafted by Alan Emtage while a student at McGill University in Montreal, Quebec, allowed for the searching of various "anonymous" FTP servers around what was then a very small web of universities, researchers, and government and military nodes. It was groundbreaking; it was the first echo of the "anything, anywhere" Internet to come. And when The Serial Port went looking, it very much did not exist.

While Archie would eventually be supplanted by Gopher, web portals, and search engines, it remains a useful way to index FTP sites and certainly should be preserved. The Serial Port did this, and the road to get there is remarkable and intriguing. You are best off watching the video of their rescue, along with its explanatory preamble. But I present here some notable bits of the tale, perhaps to tempt you into digging further.

Seven Spirals writes: NetBSD committers are now banned from using any AI-generated code from ChatGPT, CoPilot, or other AI tools. Time will tell how this plays out with both their users and core team. "If you commit code that was not written by yourself, double check that the license on that code permits import into the NetBSD source repository, and permits free distribution," reads NetBSD's updated commit guidelines. "Check with the author(s) of the code, make sure that they were the sole author of the code and verify with them that they did not copy any other code. Code generated by a large language model or similar technology, such as GitHub/Microsoft's Copilot, OpenAI's ChatGPT, or Facebook/Meta's Code Llama, is presumed to be tainted code, and must not be committed without prior written approval by core."

Sony Music Group, one of the world's biggest record labels, warned AI companies and music streaming platforms not to use the company's content without explicit permission. From a report: Sony Music, whose artists include Lil Nas X and Celine Dion, sent letters to more than 700 companies in an effort to protect its intellectual property, which includes album cover art, metadata, musical compositions and lyrics, from being used for training AI models. "Unauthorized use" of Sony Music Group content in the "training, development or commercialization of AI systems" deprives the company and its artists of control and compensation for those works, according to the letter, which was obtained by Bloomberg News.

[...] Sony Music, along with the rest of the industry, is scrambling to balance the creative potential of the fast-moving technology while also protecting artists' rights and its own profits. "We support artists and songwriters taking the lead in embracing new technologies in support of their art," Sony Music Group said in statement Thursday. "However, that innovation must ensure that songwriters' and recording artists' rights, including copyrights, are respected."

After shutting down its awards system last July, Reddit announced that it is bringing it back, with much of the same and some new features. There'll be "a new design for awards, a new award button under eligible posts and a leaderboard showing top awards earned for a comment or a post," reports TechCrunch. From the report: The company sunset its awards program last year along with the ability for users to purchase coins. At the same time, Reddit introduced "Golden Upvotes," which were purchased directly through cash. In a new post, the company said the system wasn't as expressive as awards. "While the golden upvote was certainly simpler in theory, in practice, it missed the mark. It wasn't as fun or expressive as legacy awards, and it was unclear how it benefited the recipient," the social network said.

Users who want to give awards to posts and comments will need to buy "gold," which kind of replaces coins. On a support page, the company mentioned that, on average, awards cost anywhere between 15 to 50 gold. Gold packages in Reddit's mobile apps currently start at $1.99 for 100 gold. Users can buy as much as 2,750 gold for $49.99. The company is also adding some safeguards to the awards system, such as disabling awards in NSFW subreddits, trauma and addiction support subreddits, and subreddits with mature content. Additionally, users will be able to report awards to avoid them being used for moderator removals.

An anonymous reader quotes a report from Techdirt, written by Mike Masnick: If you're a fan of chaos, well, the TikTok ban situation is providing plenty of chaos to follow. Ever since the US government made it clear it was seriously going to move forward with the obviously unconstitutional and counterproductive plan to force ByteDance to divest from TikTok or have the app effectively banned from the U.S., various rich people have been stepping up with promises to buy the app. There was former Trump Treasury Secretary Steven Mnuchin with plans to buy it. Then there was "mean TV investor, who wants you to forget his sketchy history" Kevin O'Leary with his own TikTok buyout plans. I'm sure there have been other rich dudes as well, though strikingly few stories of actual companies interested in purchasing TikTok.

But now there's another billionaire to add to the pile: billionaire real estate/property mogul Frank McCourt (who has had some scandals in his own history) has had an interesting second act over the last few years as a big believer in decentralized social media. He created and funded Project Liberty, which has become deeply involved in a number of efforts to create infrastructure for decentralized social media, including its own Decentralized Social Networking Protocol (DSTP).

Over the past few years, I've had a few conversations with people involved in Project Liberty and related projects. Their hearts are in the right place in wanting to rethink the internet in a manner that empowers users over big companies, even if I don't always agree with their approach (he also frequently seems to surround himself with all sorts of tech haters, who have somewhat unrealistic visions of the world). Either way, McCourt and Project Liberty have now announced a plan to bid on TikTok. They plan to merge it into his decentralization plans. "Frank McCourt, Founder of Project Liberty and Executive Chairman of McCourt Global, today announced that Project Liberty is organizing a bid to acquire the popular social media platform TikTok in the U.S., with the goal of placing people and data empowerment at the center of the platform's design and purpose," reads a press release from Project Liberty.

"Working in consultation with Guggenheim Securities, the investment banking and capital markets business of Guggenheim Partners, and Kirkland & Ellis, one of the world's largest law firms, as well as world-renowned technologists, academics, community leaders, parents and engaged citizens, this bid for TikTok offers an innovative, alternative vision for the platform's infrastructure -- one that allows people to reclaim agency over their digital identities and data by proposing to migrate the platform to a new digital open-source protocol. In launching the bid, McCourt and his partners are seizing this opportunity to return control and value back into the hands of individuals and provide Americans with a meaningful voice, choice, and stake in the future of the web."

An anonymous reader quotes a report from TechCrunch: Facebook and Instagram are under formal investigation in the European Union over child protection concerns, the Commission announced Thursday. The proceedings follow a raft of requests for information to parent entity Meta since the bloc's online governance regime, the Digital Services Act (DSA), started applying last August. The development could be significant as the formal proceedings unlock additional investigatory powers for EU enforcers, such as the ability to conduct office inspections or apply interim measures. Penalties for any confirmed breaches of the DSA could reach up to 6% of Meta's global annual turnover.

Meta's two social networks are designated as very large online platforms (VLOPs) under the DSA. This means the company faces an extra set of rules -- overseen by the EU directly -- requiring it to assess and mitigate systemic risks on Facebook and Instagram, including in areas like minors' mental health. In a briefing with journalists, senior Commission officials said they suspect Meta of failing to properly assess and mitigate risks affecting children. They particularly highlighted concerns about addictive design on its social networks, and what they referred to as a "rabbit hole effect," where a minor watching one video may be pushed to view more similar content as a result of the platforms' algorithmic content recommendation engines.

Commission officials gave examples of depression content, or content that promotes an unhealthy body image, as types of content that could have negative impacts on minors' mental health. They are also concerned that the age assurance methods Meta uses may be too easy for kids to circumvent. "One of the underlying questions of all of these grievances is how can we be sure who accesses the service and how effective are the age gates -- particularly for avoiding that underage users access the service," said a senior Commission official briefing press today on background. "This is part of our investigation now to check the effectiveness of the measures that Meta has put in place in this regard as well." In all, the EU suspects Meta of infringing DSA Articles 28, 34, and 35. The Commission will now carry out an in-depth investigation of the two platforms' approach to child protection.

An anonymous reader shares a report: After launching a feature that adds more AI junk than ever to search results, Google is experimenting with a radical new feature that lets users see only the results they were looking for, in the form of normal text links. As in, what most people actually use Google for. "We've launched a new 'Web' filter that shows only text-based links, just like you might filter to show other types of results, such as images or videos," the official Google Search Liaison Twitter account, run by Danny Sullivan, posted on Tuesday. The option will appear at the top of search results, under the "More" option.

"We've added this after hearing from some that there are times when they'd prefer to just see links to web pages in their search results, such as if they're looking for longer-form text documents, using a device with limited internet access, or those who just prefer text-based results shown separately from search features," Sullivan wrote. "If you're in that group, enjoy!" Searching Google has become a bloated, confusing experience for users in the last few years, as it's gradually started prioritizing advertisements and sponsored results, spammy affiliate content, and AI-generated web pages over authentic, human-created websites.

Visa is rolling out new technology that will allow the payments giant to share more information about customers' preferences [non-paywalled source] based on their shopping history with retailers as it seeks to remain a top player in the competitive e-commerce space. From a report: The data will be shared via the payments giant's proprietary "tokens," which provide an added layer of security between a consumer's bank information and a merchant. Shopping inclinations and other information based on past transactions -- such as preferred categories, like movies or golf -- will be shared via token with retailers with the consent of consumers.

"It's almost entirely blind to almost all consumers," Visa Chief Executive Officer Ryan McInerney said in an interview of the company's token technology. "They just know their payments work better." The sharing of shopping data via token is one of a handful of innovations Visa unveiled at a conference in San Francisco, where it's based. Visa, one of the largest e-commerce technology companies in the world, is finding itself increasingly fending off competitors seeking larger slices of the fees merchants must pay to carry out consumer transactions.

In an op-ed on Windows Central, the site's co-managing editor Jez Corden laments Microsoft's "short-sighted" decision-making and "inconsistent" investment in its products and services, which he argues has led to a loss of trust among customers and missed opportunities in the tech industry. Despite Microsoft's advancements in AI and cloud computing, the company has made "baffling" decisions such as shutting down Windows Phone, under-investing in Xbox, and canceling promising Surface products.

The author argues that Microsoft's lack of commitment to security, customer support, and long-term quality has "damaged" its reputation and hindered its potential for growth. Examples include recent hacking scandals, poor customer service experiences, and the aggressive promotion of Microsoft Edge at the expense of user choice. The author also expresses concern over Microsoft's handling of the Xbox brand, particularly the decision to release exclusive games on PlayStation, which could undermine the reasons for customers to choose Xbox. The op-ed concludes that while Microsoft has the potential to be a leader in the tech industry, its pattern of short-sighted decisions and failure to learn from past mistakes has led to a growing sense of doubt among its customers and observers.

An anonymous reader quotes a report from The Verge: Airbus Helicopters showcased an experimental half-plane, half-helicopter on Wednesday in a quest for speed as competition heats up to define the rotorcraft of the future. The $217 million Racer is a one-off demonstrator model combining traditional overhead rotors with two forward-facing propellors in a bid to combine stability and speed, shortening response times for critical missions like search-and-rescue. "There are missions where the quickest possible access to the zone is vital. We often talk about the 'golden hour'," Airbus Helicopters CEO Bruno Even told Reuters, referring to the window considered most critical for providing medical attention. Such designs could also be offered for military developments as NATO conducts a major study into next-generation helicraft, though much depends on how its planners define future needs. [...]

Racer's public debut came months after Italy's Leonardo and U.S. manufacturer Bell agreed to co-operate on the next generation of tilt-rotor technology, which replaces a helicopter's trademark overhead blades altogether. Leonardo is also leading a separate project to develop the next generation of tilt-rotors for civil use. Its AW609 is the sole existing civil design, but has yet to be certified. Proponents of the tilt-rotor, which relies on swiveling side-mounted rotors 90 degrees to go up and then forwards, say it permits higher speed and range that are suited to military missions. Critics say the tilt mechanism reaches higher speeds only at the expense of higher complexity and maintenance costs. Airbus said the Racer will fly at 220 knots (400 km/hour) compared with traditional helicopter speeds closer to 140 knots. Bell says its V-280 Valor tilt-rotor design, recently picked by the Pentagon, will reach a cruise speed of 280 knots. Watch: Racer - Inside the high speed demonstrator (YouTube)

Michael Kan reports via PCMag: AT&T has struck a deal to bring satellite internet connectivity to phones through AST SpaceMobile, a potential rival to SpaceX's Starlink. AT&T says the commercial agreement will last until 2030. The goal is "to provide a space-based broadband network to everyday cell phones," a spokesperson tells PCMag, meaning customers can receive a cellular signal in remote areas where traditional cell towers are few and far between. All they'll need to do is ensure their phone has a clear view of the sky.

AT&T has been working with Texas-based AST SpaceMobile since 2018 on the technology, which involves using satellites in space as orbiting cell towers. In January, AT&T was one of several companies (including Google) to invest $110 million in AST. In addition, the carrier created a commercial starring actor Ben Stiller to showcase AST's technology. In today's announcement, AT&T notes that "previously, the companies were working together under a Memorandum of Understanding," which is usually nonbinding. Hence, the new commercial deal suggests AT&T is confident AST can deliver fast and reliable satellite internet service to consumer smartphones -- even though it hasn't launched a production satellite.

AST has only launched one prototype satellite; in tests last year, it delivered download rates at 14Mbps and powered a 5G voice call. Following a supply chain-related delay, the company is now preparing to launch its first batch of "BlueBird" production satellites later this year, possibly in Q3. In Wednesday's announcement, AT&T adds: "This summer, AST SpaceMobile plans to deliver its first commercial satellites to Cape Canaveral for launch into low Earth orbit. These initial five satellites will help enable commercial service that was previously demonstrated with several key milestones." Still, AST needs to launch 45 to 60 BlueBird satellites before it can offer continuous coverage in the U.S., although in an earnings call, the company said it'll still be able to offer "non-continuous coverage" across 5,600 cells in the country.

The recent surge in bitcoin prices has the phones at crypto wallet recovery firms ringing off the hook, as retail investors locked out of their digital vaults make frantic calls to regain access to their accounts. From a report: Cryptocurrencies exist on a decentralized digital ledger known as blockchain and investors may opt to access their holdings either through a locally stored software wallet or a hardware wallet, to avoid risks related to owning crypto with an exchange, as in the case of the former FTX. Losing access to a crypto wallet is a well-known problem. Investors forgetting their intricate passwords is a primary reason, but loss of access to two-factor authentication devices, unexpected shutdowns of cryptocurrency exchanges and cyberattacks are also common.

Wallet passwords are usually alphanumeric and the wallet provider also offers a set of randomized words, known as "seed phrases," for additional security - both these are known only to the user. If investors lose the passwords and phrases, access to their wallets is cut off. With bitcoin prices regaining traction since last October and hitting a record high of $73,803.25 in March, investors seem to be suffering from a classic case of FOMO, or the fear of missing out. Reuters spoke to nearly a dozen retail investors who had lost access to their crypto wallets. Six of them contacted a recovery services firm and managed to regain access to their holdings.