jkdove writes "Many citizens of today virtual worlds are often faced with challenges of not only life and limb, but of the very fabric which holds thier worlds together at the seams. When the world breaks down on you or simply feel the breath of god a bit too closely on the back of your neck, it's time to call in customer support. There are many who believe that the big companies don't listen to the hardworking, money paying customers. We were able to sit down with Rich Weil, the Online Community Relations Manager at NCsoft and hear the human side of what doesn't get said in an email from a CSR."
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