Kheldon points us to an MMOGamer interview with Petur Oskarsson, Valerie Massey, and Dan Coker from CCP Games about EVE Online's Council of Stellar Management, "a democratically elected group of players who serve as advisors to the development team." The elections happen every six months, and regarding their effectiveness, Oskarsson says, "I did some numbers checking and the council has brought up 128 topics for CCP. And out of that, nine have been denied. The rest has been either injected into a backlog, or if it was already in the backlog it has been given an added prioritization." In a related interview on Massively, he said this is a tool he thinks most new MMOs should use, since it facilitates two-way communication, especially in situations like the recent economic exploit.
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